Guest User
May 16, 2025
Very rude attitude from the receptionist. No clear information on site about the parking therefore we had requested them via email for a room near to parking before we arrive due to excessive baggage. When we asked about it to the lady at the reception, she just blindly ignored the request with an attitude and when my husband said that we are very disappointed with her reply and she replied OK!!!
Regarding the room, it was Very stinky due to old carpets. Very small room and not amenities provided like other good motels. But we would have ignored all the negative things if the welcoming was little more friendly. Since we are also from hospitality industry where we treat guests as a king, we expected at least a smile or a friendly check in from the hotel. This was our second last night in NZ and we will never ever book here. We have stayed around 18 days in different hotels and definitely this was the worst.