We recently stayed at the Macdonald Highland Hotel for two nights (checking in on Fri-30-Aug and checking out on Sun-01-Sept; room 2202 a “deluxe double” room). This trip was a special occasion for us as we were enjoying some quality time as a family of three before welcoming our second child — I’m currently 8 months pregnant. When booking, I mentioned my pregnancy and requested a “popular” room to contribute in making this special. (Despite the resort being like a ghost town, the room we were in was not just basic but subpar). While we rate it 10/10 for children with the array of facilities offered (and is the only reason we hope to return next year), I must express our disappointment with the quality of sleep we experienced during our stay. Being 8 months pregnant, sleep is already challenging, and unfortunately, the bed in our room was atrocious. The mattress was severely sunken in the centre, which exacerbated my existing pelvic girdle pain and left me in significant discomfort. The mattress was too hard, the sheets were torn and it has to be said, it was sadly the most uncomfortable bed I’ve slept in. As a result, I only managed about 4 hours of sleep the entire stay, and on the second night, my partner even ended up sleeping on the floor. Certainly not worth the £408 we paid for our stay — we expected much better. The general feel of the place is tired and in need of refreshing - particularly the rooms. There was mould around the bath / shower, the TV is Freeview with no channel guide and the sound wasn’t working on half of them … Not that we go to hotel’s to watch TV however, it’s nice to put on while family are getting ready / in the evening. I would have shared this feedback upon check-out, but since we were not asked about our experience, I felt it more appropriate to communicate this via a review. On a positive note, our daughter, despite a disturbed sleep the second night, had an enjoyable time. Like I said, the facilities for children were fabulous. We hope that if we return next year, we’ll be able to enjoy a more restful stay!
Excellent
24 Reviews