Villa les Palmes - Chambre d'hôtes

The property has potential however overall I did not have a successful stay. Upon check in I was advised that the room had a shared bathroom. The owner advised that he had a room with a private bathroom but this was more expensive. He advised me to cancel the original reservation and re-book the en-suite room and he would authorise a refund via ********** for the full cost of the original booking. I did this with great difficulty, as to why this could not have been sorted locally I am still unsure! Anyway ********** emailed to advise the owner had not waived the cancellation fee for the original booking. When I approached him he stated they had not contacted him. I wasted two days of my holiday dealing with this. The owner then said that as the second booking was made using a promotional rate (but still much higher value than the original booking) he wanted me to give him the amount of the promotion back in order for him to agree the refund of the original reservation - basically blackmail. It was clear he had not responded to ********** intentionally and this was part of his game to extract more money from me. Added to this the hotel had no heating on my first night and was not comfortable. The owner spends all of his time chain smoking in the kitchen - yes Kitchen! Meaning the whole place smelled of cigarette smoke. The breakfast was very basic and of poor quality and finally the photos on the website are not recent and not a true reflection. I do not recommend.

The host Ali was great and made you feel very welcome. He will go above and beyond and his guest house provides a really nice atmosphere. He gave me many recommendations as well as important advice about moving around in Tunis. The room was neat, air conditioned and cleaned each day. Would recommend. Thank you Ali.

Very Nice place to stay in the hearth of Tunis Very good décoration and warm place Owner very friendly and the location is perfect to relax 1nd work being close to everything in the centre, accommodation and métal are excellent

This was a breezy and beautiful house to stay in, and I preferred it to being in a hotel. The neighborhood has many interesting cafes and restaurants and other places to visit and the tram is nearby. Ali was very kind and helpful, and I had the chance to meet other co-travelers over breakfast or sitting in the garden in the evening.