Gräflicher Park Health & Balance Resort

We have been guests at this fundamentally beautiful place 12 times in the last 8 years. I would personally consider myself a regular guest. Over these eight years, we have experienced that the quality could not be maintained in certain nuances, despite rising prices, which has various causes, starting with the shortage of skilled workers. The coronavirus pandemic has also left its mark on the hotel. We have always been understanding of all this and have never complained. The staff always tried their best, and we were simply grateful that we could come. Our daily work demands a lot from us, and I always looked forward to the little break. Friends and family have also visited this place on our recommendation and enjoyed the hotel with its unique ambiance and wonderful spa area. The hotel is ideal for holding pleasant family celebrations, which we have often observed. We have also observed that supposedly very wealthy and even well-known people exhibited questionable behavior and downright harassed the staff. The staff are obviously required to fulfill these people's every wish, even if it means infringing on other guests, and to let them get away with general rules that other guests adhere to. That's what we experienced last weekend. I had invited my sons and their partners to spend the weekend together and was really looking forward to it. We've had a difficult few months behind us and a break was good for all of us. That weekend a large family was celebrating a baptism with around 70 adults and 45 children. On the only full day that you can spend on a booked two-night weekend, the wellness and pool area was no longer available to all other guests. From midday onwards, all the children were there, abusing the pool as a water park, with parents passing cocktails and beers to each other while standing in the pool. With children jumping into the pool and adults standing in the pool with drinks in their hands, swimming was out of the question. There was a hell of a noise and one by one the other guests left the area. Children were also running around the sauna area as if it were a playground. A complaint was received, and they apologized, but they explained that this was a wealthy family, and they had booked half the hotel. The next day, I paid the full price for the stay for six people, including full board, drinks, and treatments, and received a thank you for my understanding. I would have expected a bit more at this point; I actually considered myself a regular. I'm so sad because right now I can't imagine going back, but I know I'll miss this place.