Savoy Hotel Bad Mergentheim

房間比較大，酒店環境不錯，適合度假旅遊； 在這個鎮子上應該屬於比較有名也比較上規模的四星級酒店了，有歷史

Since the Hotel Savoy explicitly requests reviews on the usual review portals on its notice boards at reception, I will comply with this request here. Unfortunately, the reception staff fled the hotel upon my departure and thus avoided giving personal feedback, so I have no choice but to share my experience today with the public in this way. The only positive thing I can note was the friendliness of the receptionist, who upgraded me from a standard room to a so-called comfort room without asking. In retrospect, however, I wondered what a standard room must look like if the so-called comfort room is more like a transit room for traveling mechanics. Aside from the fact that in this room (403) the bedside tables were approximately 50 cm below bed level and the construction of the bed against the wall showed clear signs of unprofessional installation (see images 1-5), the room (as I have seen in many rooms in this hotel) did not even have normal curtains, but merely opaque curtains that only inadequately block out light and prying eyes. As a result, the room could be seen unhindered from the outside. The "luxurious" furnishings of the room can be guessed from image 9. Regarding the room itself, as already mentioned, the furnishings were more befitting a worker's quarters from the late 1970s than a hotel. The generously provided bottle of water stood next to two glasses, which still bore the lipstick marks and fingerprints of a previous occupant of the room. Everyone can probably understand that this is repulsive, disgusting, absolutely unacceptable and unhygienic. The same applies to the toothbrush cups made of wafer-thin, already torn plastic. Simply disgusting! The fact that two women suddenly burst into the room shortly after 7 a.m., apparently wanting to clean, without knocking or otherwise making themselves known beforehand, was the icing on the cake. Since the women didn't understand German, I could only rudely ask them to leave. The hotel management clearly failed to give their "service staff" appropriate instructions on how to behave towards guests. A "Do Not Disturb" sign in several languages ​​would certainly have been helpful here. Let's move on to the topic of breakfast in this hotel: It was "served" buffet style, which was to be eaten in the so-called Panorama Restaurant and required 100 percent self-service. This restaurant is not really a restaurant in the true sense of the word, but just a very large room with many uncovered tables, on which the breakfast leftovers of the previous guests can still be found, and in which, in addition to the food on offer, there is also a coffee station, which is apparently a

The hotel is quietly located near the spa gardens and thermal baths. Highlights include the convenient parking, the breakfast buffet, the spa area, and the "kids'/sports area." In the latter, you can even go climbing/bouldering. The spa area features a large pool with massage jets. There's also a warm water regeneration pool and a sauna. The breakfast buffet offers a wide selection and leaves little to be desired (fish, for example, salmon would have been appreciated). Coffee is available in a variety of flavors from a large, fully automatic machine. We particularly appreciated the service for making omelets and fried eggs to order. The option to make fresh waffles yourself is also rare in other hotels. The room furnishings are unfortunately a bit dated. The plastic-style bathroom, resembling a cruise ship, is particularly in need of an update. However, since we booked the hotel through a special offer, the price/performance ratio is very good.

I'll avoid hotels that charge tourist taxes in the future if possible. The standard rooms look like they're from 1984; in almost 40 years, no one seems to have noticed that you can't watch the news on TV without getting a stiff neck. The light strip above the headboard is in the way. I don't think I've ever experienced that before. I can't comment on the food; unfortunately, a dinner for two costing €50 or more is only rarely within my budget.

The photos on the hotel's website do not correspond at all to what you find. We had a room on the 5th floor of the building next door. The elevator was broken, so we had to climb a lot of stairs with luggage! The bathroom was a wet room, no tiles but plastic paneling that was moldy in the corners. The sink had cracks, the toilet was brown inside. The room stank of disinfectant. On the way to breakfast we had to ask the cleaning staff to step aside and move the vacuum cleaner out of the way so we could pass. Breakfast was good. Back in the room we found that someone had been there and had moved our luggage to the side in the bathroom. Even though we had the "Do not disturb" sign on the door! It had not been cleaned, but the bathroom door was open and the suitcase had been put away in the bathroom. An inquiry at reception revealed that it must have been the caretaker. However, we could not find out who actually entered our room. The broken elevator meant that the cleaning staff could not transport the fresh towels and bed linen with the laundry cart. As a result, fresh laundry was lying on the floor in the hallways before being distributed to the rooms. The carpet in the hallways is even dirtier than that in the rooms. The swimming pool is subject to a fee of €9.50 per person. The charging station costs both the parking and charging fees. Not recommended!