Guest User
June 1, 2025
This was the first time ever (in 20+ years travelling) that I refused to stay at hotel. The hotel is shabby, tired and in need of refurbishment. We booked this hotel because it had a beautiful location and advertised a spa facility. We arrived and we’re told that there was no spa only a pool. We were given room 209, which was allegedly a superior room, this had tiny balcony, faced a brick wall and had no outdoor furniture. We immediately complained and asked to be moved to another room. No apologies from the lady on reception only telling us ‘we had not paid for a better room’. We were shown room 311 which is a suite with terrace but were told that we could only move for an additional €150 for two nights. This room looked better on first impression and we agreed to move. Once we moved our luggage, we discovered the room was not clean and had dead wood lice on the floor, stained bedcovers, stained sink, filthy terrace and a dirty fridge. At this point we decide to leave. We showed the lady at reception the photos we had taken but she really didn’t care and made no effort to apologise or put right the problems.