Guest User
June 20, 2025
This enchanted fairy tale chateau must be visited at least once. Very hard to encapsulate in words. We wrote an e-mail to the hotel to thank them and reproduce that below, don’t really have any other words to describe our experience …”everyone ran the extra mile for us to make this stay a truly special homecoming anniversary. We hope to return for many more special occasions and hopefully with our family, next year. Where do we begin? Well from the beginning I suppose. The room reservation as well as restaurant and treatment reservations were dealt with with precision and efficiency. Our arrival and check in also was superb, from the gate of the chateau to the door of our initial very well appointed garden suite and then to the opulent Lady Hamlyn apartment we were handled with great care and understanding. We wish to thank you again for making us feel like a King and Queen and for making a special occasion even more memorable. The spa staff and treatments were exceptional and all the food we ate here was fabulous, please do bring the old hot chocolate back, it was something unique. We still remember it vividly after 33 years! The porters/car valets were both very courteous and thorough, concierge staff were tireless. There is a feeling one gets from genuine and sincere service with a smile and we noticed this from the whole team, let’s also not forget the housekeeping who kindly put up with all our requests, as did the concierge and everyone else. The gesture of kindly including breakfast for us was generous and kind and much appreciated.”