Maomaoyujingzi
August 5, 2024
I have been booking hotels for nearly 20 years, and this is the first time I have encountered someone so bad. After arriving at the hotel, I routinely give my ID card to the front desk, tell them that I have reserved a hotel room, and then take the card. By the way, where is the breakfast? What time is it? The handsome guy at the front desk replied: "You ordered no breakfast." "Oh (questioned answer, thinking to myself, have you forgotten)", then took the room card to the room, contacted Ctrip customer service to see if breakfast can be added, the customer service manager said: "You order "Breakfast is included." Then he enthusiastically communicated with the hotel. After a few minutes, the room's landline received a notification from the front desk saying that he was free to get a breakfast coupon. I said I would place it right away. When I went to the front desk to pick it up, I checked my order again and found that not only did I have two breakfasts, but also a deluxe twin room, but the front desk gave me a king bed room. In the information age, this will all be wrong, and it will be wrong again and again. If it weren't for Ctrip customer service, I would...
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