City Park Hotel

Please DON’T book this hotel!!!! Overbooking is their usual practice. (You can check the reviews with one star on google) We have made the reservation 2months ago but the hotel said they couldn’t find my booking when I wanted to book airport transfer service. I contacted the booking agency and they confirmed me again with a hotel confirmation number but the hotel never replied me. I thought it would be fine because the agent double confirmed already. When we arrived Baku at midnight, the hotel said they didn’t have my booking and sent me to another hotel with poor quality and far away from the city centre. They said they received my reservation but they never confirmed me and said I should have a “confirmation letter” issued by them if booking is confirmed. After investigation, the booking agent said its because the hotel was overbooked. The hotel confirmation number was given by the hotel so their reply to me was ridiculous. It’s a very bad hotel indeed. Scamming travellers!!!

Don’t book this hotel 💀Overbooking is their usual practice (you can check the recent views on google). I seeked help from my booking agency before the trip because the hotel said they didn’t have my booking when I wanted to book airport transfer service. Then the hotel sent a confirmation number to my agency again. When we arrived, they said they never confirmed my booking. I have to move to another hotel at midnight, after over 10hours flight. 💀Just wanna share my own experience with you all 😢

I do not recommend staying at this hotel. We booked a room for three (!) months in advance and made an advance payment. And on the day of check-in, we found out that our reservation was canceled due to overbooking. We had to look for another place to stay in a hurry.

Comfy rooms, close to city centre, clean, fabulous breakfast spread and service but not open for lunch or dinner. A laundry service was offered, but totally unreliable. 24 hours after submitting my laundry I had a phone call to the room yo say it would not be ready til noon the following day. The following day I asked for my laundry and was told it would not be ready for yet another day. When I said we couldn’t wait longer, as due to check out (after 3 nights there and one to go), she laughed!!!! Obviously thought it funny that we would be travelling on without clean clothes

This hotel really needs to work on its manners and professionalism. My parents had quite a rough time during their check-out experience there. They arrived in Baku early in the morning, and knowing that the official check-in time is 2 PM, we reached out to the hotel's reception via WhatsApp to ask if it was possible to have an early check-in. They reassured us that this wouldn't be a problem and promised to arrange the room by 7 AM. So, my parents got to the hotel and were initially assigned a smaller room. Later, they were upgraded to a bigger one. However, the real trouble came during the check-out process when they had to deal with Mr. Salim. He was extremely rude and seemed to have forgotten basic courtesy, especially when dealing with elderly guests. To our surprise, he insisted on charging 140 manat because they had an early check-in. We showed him the WhatsApp message, clearly stating our early check-in request, with the hotel's assurance that it wasn't inconvenient. The fact that they didn't inform us about the charges beforehand and then suddenly sprung it on us during check-out felt like harassment. This whole ordeal really put a damper on what could have been a pleasant trip. The hotel itself was decent with good rooms, but it's evident that their staff needs to learn manners.