The Surga – Villa Estate

I wonder if the owner is aware of how horrible the service is under Glen as the General Manager. No updates on our booking, no response about the agreement, nothing. After repeatedly trying to reach him, he bailed on us, and the only reason we found out the booking was taken by someone else was because we had to contact him first. This kind of neglect is beyond frustrating, especially when planning a wedding. It’s the worst service I’ve ever experienced! How difficult is it to inform us about the deposit agreement??? We’ve been waiting for this news for months and he ghosted us ??? If i’m not mistaken the owner is living in singapore… I used to stay in singapore and connection is very good, even better than in indonesia… SO WHAT KIND OF EXCUSE BY SAYING THE OWNER IS NOT IN INDONESIA??? SO WHAT??? I’m pretty sure the owner can reply our email and GLEN AS THE GM CAN INFORM US BETTER WITH THE NEGOTIATION?????

Communcating with GLEN as the General Manager was a nightmare. His lack of communication was beyond frustrating, and he constantly ghosted us when we needed important details for my sister’s wedding booking. He showed no accountability or commitment, and eventually bailed on us altogether without any notice. His unprofessionalism added unnecessary stress to what should have been a smooth planning process. I cannot express how disappointed we are with his service. Stay away if you want reliability and proper management! Thank you for the bad service, GLEN! He keeps on saying the owner was away and not in Indonesia and so what? We are living in 2024 bro! THERE’S SOCIAL MEDIA AND INTERNET ,OTHERWISE HOW ELSE YOU CONTACT WITH ONE ANOTHER??? POSTCARD?? WHAT KIND OF EXCUSE IS THAT???? WE KEEP ON ASKING GLEN FOR FURTHER INFORMATION AND AGREEMENT BUT HE GHOSTED US!! WE DON’T EVEN RECEIVED ANY NEWS THAT THE VENUE WAS ALREADY BOOK ( SUDDENLY AFTER HE PROMISED THAT HE WILL HOLD THAT DATE UNTIL THE AGREEMENT WAS OKAY) … BECAUSE WE CONTACTED HIM ANYWAY!! WHAT KIND OF SERVICE IS THAT GLEN????? IRRESPONSIBLE?? UNPROFESSIONAL??