Ellen C
November 26, 2022
The photos on the website do not correspond to reality. There is no reception, they have two guys, who only speak Indonesian, hidden under a roof where they eat, sleep and spend time. The entrance is full of rubbish (literally). We rented two villas (they do not have common areas, they are two rooms with two small pools), the bathrooms are Balinese style exteriors, very pretty in the photos, but in reality they were full of bugs, one of the toilets had an infestation of ants and despite cleaning it they kept coming back and it could not be used. But the worst thing is that the rest of the villas were under construction from 08:00 to 17:00. Lots of noise and dust from the construction. When we spoke to Tanya, the owner, for the reservation, she hid the construction from us even though we told her that we were looking for a quiet place where we could rest. We were going to stay for 4 days but on the second day, without being able to sleep, we had to go to another hotel to be able to sleep. The treatment received by the owner, via WhatsApp, was very bad and unprofessional. We demanded a refund of the money paid but she has not responded to us.
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