United Colors of Bali

The accommodation provides comfortable villas with beautiful gardens and amenities. Guests appreciate the exceptional cleanliness and helpful staff. However, it is located a bit away from the town center.

nobody told my room was being upgraded coz the chosen room is full.no clear policy at the beginning about 3% charge payment via card,prefer accept cash,no bank trf.No info service charge 35k for breakfast in the villa,just found out in the morning.no privacy at all, not feel safety the staff can come in, 2nd day when we extended they accept bank transfer?At night a security came inside the villa said no music after 11pm!we're shocked & felt it was invasion of privacy,they can tell us before 10 pm politely, we don't read anything said about no music at all after 11pm!music we played wasn't even loud,we're just enjoying family time talking (me,my huband,niece)in living area with music background not party!I confronted security guard,asked why he just barged in,he said he knocked twice but we didnt hear.That's not an excuse!He could've said "I'm sorry for stepping inside coz I knocked twice and just politely said please turn off music". He did not apology at all just being defensive and argued.Whole thing could've been handled smarter,info the guest through whatsapp "Dear guest,pls no music after 11pm",notify us in the afternoon,since the only communication with the staff only through wa(slow respond too). 1st night my husband arrived to check in around 8.30pm, there were only 2 non local at reception,so clueless not helpful at all! He decided to call security guard himself via walkie talkie on the reception table&ask him to help check in. Earlier I already said to the security guard my husband will be coming later and I need staff to help him and guide him to his room because he just drove from hospital had knee injury!Reception to our room is far. Kitchen utilities is poor! provide stove& pan but no spatula!how can I fry with?no dish washing soap, microwave with styrofoam on top of fridge?Very POOR amenities,just one soap with shampoo in one bottle,cheap green plastic packaging small soap.Very infested wood furnitures many cracked and termites many bugs also inside wall lamp, many mosquitos at night.Woodden deck balcony also so broken, cracked.Eco resort with no eco friendly products,provided mosquito coils?instead of organic products.Hotel booklet is so messy many pages falling off,no clear rules on important things,absurd statemnt on Social Comittment section for orphanage "we collect leftovers medicine by our customers and redistribute to the children"..? Dissapointing not a pleasant stay at all, not good value of money.

Amazing hotel! Really can’t complain - beautiful little resort about 10 minute drive from Canggu town and with restaurants and shops near by so not isolated. The villas are private and spacious, quite open in terms of the downstairs having tent curtains instead of walls and the bathroom having a partial roof so there were insects but a massive perk were the mosquitoes nets over the beds so I slept in peace. The pool, yoga and massages were great, staff friendly and the breakfast included was just enough to start the day (not a big feed).