SOL properties in Bali

The hotel is located in the Nusa Dua area. The location is excellent, near Pepito Supermarket and Bali Collection. It has a beautiful, well-maintained Indonesian-style grounds and a private beach with various water sports and a volleyball court. There's an ice cream and drinks cafe by the beach. The beach itself is clean with sun loungers and umbrellas, and an outdoor shower is also available. The pool is good and clean, with a bar, showers, and restrooms. There are also two European-style restaurants. Despite all this splendor and the staff's desire to help and provide good service, there are a few issues the hotel needs to address immediately. Problem 1: The restaurant's kitchen is completely incompetent (and the hotel is positioned as all-inclusive). We only paid for breakfast (you won't starve, but the variety is disappointing). Upon arrival, we ordered à la carte lunch and basically paid for nothing... the soups were tasteless, the steaks were tough and chewy, and the fried potatoes were swimming in oil. We had to send everything back; the staff didn't even bat an eye, just cleared the plates and brought the bill. Problem 2: The hotel's plumbing is clogged. There was a foul smell coming from the sinks in our room (we were there during the rainy season, so perhaps it couldn't cope, but the water in one sink also wouldn't drain). Problem 3: The hotel needs roof repairs. There were leaks throughout the hotel lobby, in the corridors on various floors, and even in our room (especially when it rained heavily, which was daily). I didn't take photos of the issues, but we hope the hotel resolves these problems so guests can have a satisfying stay.