Spa Hotels in Balok

Cleanliness: I would rate the cleanliness a 2 due to the poor maintenance and housekeeping. None of the electrical outlets were functioning properly, and there was a noticeable electrical sound. For those traveling with children, please be extra cautious. During our sightseeing trip from 1 pm to 10 pm, we returned to find the towels we had used earlier that morning, wet and folded on the table instead of being replaced with fresh ones. Additionally, our used cup had not been washed and was left untouched. Location & Amenities: The location was great, and the kids had a fantastic time, especially in the pool area. The pool is spacious, clean, and convenient for parents to relax while their kids enjoy themselves. The surrounding environment is excellent and truly mesmerizing. We were happy to sit back, relax, and enjoy the soothing sound of the waves—it was incredibly calming. The seaside area is ideal for large family gatherings or company events, with plenty of space available. Service: I would rate the Front Office Staff at 4, especially Mr. Aftar, Mr. Azlan, and Mr. Rahmat, who were very helpful. However, I had a negative experience with Ms. Y (name withheld), who was unhelpful and lacked empathy. We were planning to shorten our stay from 3 days/2 nights to 2 days/1 night due to heavy rainfall, flooding in some areas, and car issues. We asked her at the front desk, after consulting Trip.Com, if we could shorten our stay. Instead of showing understanding, she kept saying she couldn't assist and that the Manager on Duty was unavailable. She directed us to deal with Trip.Com the following day, which we understood. However, when I asked if, in case Trip.Com approved our request, we could check out later (around 1 or 2 pm), she refused. She claimed they couldn’t offer a late check-out as the hotel was fully booked. I was shocked, as I was giving up an extra night and yet wasn’t granted even a late check-out at 12:30 pm, and yet she was mentioned it will be chargeable. To my surprise, I later checked online and saw plenty of rooms available and an empty pool. This was disappointing. Just imagine, i am planning to give away my extra night and when i wasnt able to get a slightly late check out due to fully booked ? what ridiculous is this ? IF, we requested late check out on the actual check out date, i totally understand . But this is another way round and she left me speechless. On a positive note, Mr. Aftar, Mr. Azlan, and Mr. Rahmat were understanding and helpful. Despite not asking for much, their suggestions, empathy, and sincerity made a significant difference in our stay. It was because of them that we decided to continue our stay and cancel our initial plans. A big thank you to them for their kindness and helpfulness, always checking in to see if we needed assistance and offering thoughtful suggestions. Overall Experience: Our overall stay was very good and enjoyable. The kids loved the pool and the sightseeing views. The location is fantastic, with a breathtaking view of the sea, providing a truly relaxing experience. Special thanks also to the IRD staff at the restaurant for kindly helping us store our frozen food.

Firstly, I have to say, The Kasturi is probably my favourite place in Pahang. I first came here in 2018 - and it made such an impression that I couldn't wait to come back. Came back as soon as PKP was lifted (review here somewhere) and a tad disappointed. Husband booked a night's stay for our 18th wedding anniversary and I have to admit the service has improved by leaps and bounds. Check in was warm and professional - villa is clean and hubby had made arrangements for flowers and some refreshments in the room which was so appreciated by yours truly. Had same villa as previous stay - toilet is still wonky. Hand bidet in indoor shower compartment is still non functional and the fish keropok was left untouched this time (learnt my lesson from last time - pls get new supplier - I am sure there are many more keropok makers who can make better keropok sira) This time however, husband ordered food to be sent to the room - FYI, room service is limited to the asian food selection (not advisable to preorder western dishes as these will end up cold by the time it gets sent to the room) Loved the caprese salad and the fried rice. The seafood fried in batter was above average. The white rice and chicken was too sweet for our liking. Breakfast was served 'unlimited ala carte style' The variety was ok - choice of nasi lemak, western and chinese congee. Nasi lemak - much much better than the last time I was there - but had an issue with the sambal sotong, which I informed the staff. Saw that they offered 'DANISH' as part of breakfast - but we only received toast and baguettes - so I'm not sure if I was confused about the danish being pastries? Barista also needs to learn to make proper latte art. However, the F&B staff - Deedi was extremely friendly and warm. He looked like he knew what he was doing despite being his 6th day at Kasturi - thought I would make a special mention about him. Would I come back for a fourth time? Some improvements have to be made about the upkeep of the facilities in the room and definitely better improvements with the F&B - but Kasturi's one life-saving feature is definitely its location....

It was a very relaxing holiday for my family despite us travelling in a big crowd of 3 families. Stayed in one of the chalets. PROS: 1) enjoyed what nature could offer. The plants, tress, beach was such a relaxing, de-stressing sight. 2) service - very good i would say. They would respond immediately on the request of food or beverages. Upon checking in the chalet, was given glasses of welcoming drink. 3) chalet - love the concept of ”kampung” chalet. The whole structure is made of wood, which i felt was quite sturdy and didnt make much of funny noises when walked upon in the living room and hall. 4) swimming pool - as we had stayed in the chalet, there is a private pool next to to it. Water was prescient, with minimal to no insects seen. The common swimming pools on the other hand, they were fabulous. There is the kid's pool and the adult pool, which was kept very clean and my kids enjoyed tremendously playing in it. Cons: 1) being next to nature, you cannot avoid the annoying mosquitoes feeding on you. - best to have apply some mosquito repellent patch especially during the evenings. 2) food at the cafeteria however was quite a big let down in my honest opinion. Food options are not quite to my expectation. The plates and cutleries were dirty with visible stains. 3) the wooden stairs leading up to the chalet needs a major upgrade. It looks like it will give way anytime soon. We were really concerned as in our crowd, my aunty was walking with a walking stick. 4) not many options of food stalls except for a few local Malay restaurants down the road. 5) there are two rooms in a chalet. Unfortunately these rooms are separated and one needs to pass through a door to exit and another door to enter the room. Family with young children would not benefit staying in such design. Overall, i would give this place a 7/10.

Sutra Damai Seaview offers top-notch services and amenities, ensuring guests experience utmost comfort.Visitors can take advantage of complimentary parking directly at the apartment.Each accommodation at Sutra Damai Seaview is thoughtfully created and adorned to provide visitors with a comfortable, home-like atmosphere. In certain rooms, the apartment offers linen service and air conditioning for guest convenience and satisfaction. In select rooms, guests at the apartment can enjoy top-notch in-room entertainment with television and cable TV available for their convenience.Sutra Damai Seaview offers toiletries and towels in the restrooms of specific accommodations. Sutra Damai Seaview provides a superb assortment of leisure amenities for guests to enjoy. Each day at apartment, immerse yourself in the invigorating waters of the pool, perfect for a rejuvenating plunge or a series of revitalizing laps.