Sleep Inn & Suites Downtown Inner Harbor

My stay was memorable. The rooms was clean and spacious. The staff was very friendly and courteous. The meals were good. I really enjoyed and I will return in future.

Clean rooms Inviting hotel representative Location was ideal

I gave one star because it would not let me give zero. We stayed here one night pre-cruise. We had 3 rooms booked (two were suites). First impression in the lobby was “okay”, only because the front desk workers were friendly. That was the end of anything good. We then found out that the elevator was broken. One of our rooms was on the 3rd floor, the other two were on the 4th floor. It was a lot of fun to drag all our heavy luggage up the stairs to our floor, having to lift it up over one of the stairs that had what appeared to be urine on it. We finally make it to our rooms, and the suite on the 4th floor reeked of cigarette smoke. The carpeting and couch were covered in stains. One of the window panes was broken. The air conditioner was broken in the other room that was on the 4th floor. The room was beyond stifling hot. Luckily, our friends got a different room. The 3rd room (one of the suites) on the 3rd floor was the worst. There were FECES (from a prior guest?) in the toilet. Peeling paint on the ceiling, and if you got past the bathroom part, the rest of the room was equally disgusting like the rest. We flushed the toilet hoping that would take care of it. Nope. We then called down to the front desk to ask if they could please come and get rid of the feces. We were told that there was no maintenance available but that he would bring us a plunger. Ummm, absolutely NOT. YOU come up and plunge the toilet. He said he was the only one there and could not. After giving him a piece of our mind, he did reluctantly eventually come up and plunge the toilet. (After we called the Choice 1-800 number to complain). Luckily we had Lysol wipes with us to properly clean the toilet. Completely unacceptable. We were hoping that the breakfast would be okay. However, that was a huge disappointment as well. There was no silverware (plastic forks), no eggs, and only very cold breakfast sausage, and waffles that you could make yourself. The sausage felt like it just came out of the fridge. Ice cold. People were making waffles, but they had to eat them with their hands. We never bothered complaining to the front desk because we just wanted to get out of this disgusting hotel. Thankfully, there was an IHOP right down the road. There are only two good things about this hotel. Location, and the beds are comfy. Never again would I stay here, and most certainly would never recommend it.