SpringHill Suites by Marriott Hotels in Baltimore

I am a frequent Hilton customer and Hilton Honors member, but will avoid this particular hotel in the future. My family stayed here as part of a block of rooms my niece reserved for her wedding The rooms and views were beautiful, and most of the staff were very friendly; however, we were absolutely shocked and appalled as to how the bar manager treated our wedding guests the Friday night before the wedding. My niece had called in advance and was assured the bar/restaurant could accommodate our crowd, as we came in from all over the U.S. for the event. Instead, the bar manager seemed thoroughly annoyed and bothered all night, and began yelling at some of the guests to MOVE away from the entrance, even though we were not blocking anyone from entry. While the bar apparently closes at 11 pm, we were told by the bartenders at 10:15 that the manager announced it was last call. We are not an unruly group. We were just enjoying some drinks and each other’s company since we rarely get the chance to see each other. (My son and I had just been through Hurricane Milton and were just happy to be safe with family.) My brother-in-law civilly asked if he could inquire about the early closing with the bar manager, who then came over loudly announcing that if anyone wanted to know her name, it was Lanesha, and that she would be happy to spell it if someone wanted to complain. My sister, the mother of the bride, also attempted to calmly speak to her privately, explaining that it was her daughter’s wedding, and that her behavior was making us feel unwelcome, and that it seemed like she was angry with us. The manager was apparently very offended by the use of the word “angry,” and became immediately irate, introducing a discussion about race into a situation that had nothing to do with race. She then walked over to the check-in desk and told the receptionist there to tell us to all quiet down and began turning the lights on and off to make us leave. Many had already left at that point, and the few who remained were simply dumbfounded as to what was happening. We asked the bartenders (most who seemed terribly embarrassed) what we had done to offend anyone, and they just uncomfortably explained they thought it might just be a difference in the way people communicate. I then tried to speak to the manager myself, informing her that I would be leaving reviews detailing this incident, to which she responded that she was “being harassed” and was now calling security. Security??? Again, just absolutely shocked—as this was completely unnecessary. To my knowledge, at no time did anyone other than the manager raise their voice or behave in a way that was inappropriate or threatening (check the security video should there be any doubt). The handful of us left walked outside as security showed up. Together, the manager stood laughing with them, clearly unintimidated in any way. My niece, the bride, told the manager on her way out that she had spoken to the hotel in advance re

The first hotel I stayed in when I came to the United States. Hygiene and scenery are very good. I chose the wrong room and got a twin room. The location is also very safe and there are quite a lot of food next to it. Mainly close to school

I loved this location and everything was convenient. I will choose this hotel again on my next visit. There were lots of good restaurants and shopping close by. Hotel room was clean even during this Pandemic. I would definitely recommend this location to others.

I thoroughly enjoyed my 5 night stay at Hotel Indigo. The reception staff was very friendly and accommodating. The room was well appointed with nice furnishings and was clean. The bed was comfortable. The room had 2 large windows with a city view. Housekeeping came daily and provided excellent service. The public areas/lobby were nice and clean too. The lobby has a large area with abundant seating, a large fireplace and tv. My only suggestion would be to update the tv to a smart tv for access to Netflix and other apps.

The hotel is small, but the sanitation is very good, and the breakfast is also good. The parking lot is across the road. You can park your car at the entrance of the hotel to check in. I thought it was 5 yuan to park, but when I left, I realized that it was 5 yuan to leave at 6 am. , we left at 10 and paid $18 for parking, the room had a fridge, no microwave.

I had been to this hotel, several years ago. This time we were here for a major wedding event in family. It has most outstanding location on Harbor front. It is a 30 + floors and 750+ rooms beautiful hotel. Nice people and nice services. Right on boardwalk so you can have great morning walk. We had a spacious room on 24th floor, harbor side with a great view. Bathroom and cleanliness, nothing to complain. Our Check-in was efficiently handled by Blaze. Due to elite status he upgraded us to higher floor with view. Now downside, the mattresses are somewhat soft, not as firm as those of Westin. Next, for such an impressive hotel, they can use better toilet rolls. Lastly, their front reception sofas, chairs etc are very dated and uncomfortable. Hence, need to use better toilet rolls and provide new better furniture in front lobby ( area behind Bell caption ) for better customer comfort. Lovely experience.

Overall experience was below par. From carpets that were in dire need of cleaning with obvious neglect, to the fact that ice machines on multiple floors were inoperable and even though I reported the 9th floor ice machine every day for our entire stay, it never functioned. With conference attendance in the 250-450 range daily it seriously impeded our ability to make meeting changes as there was not a single day where all 4 elevators functioned at the same time. On one morning session, I had to wait for 25 minutes to get an elevator to the top floor meeting space. I finally found a back way through the service elevator to get there. Totally unacceptable. I do expect this level of neglect in a flagship property. It was obvious that staff shortage was an issue as well. Finally the pricing in the hotel restaurant was totally out of line with outside establishments. Charging $12 for a bowl of oatmeal or $21 for a pancake breakfast is obscene. Totally underwhelmed by the experience.

The hotel is located in the Inner Harbor, thus practically in Downtown with walking close to many attractions and restaurants. Furthermore, a perfect starting point for a game of Orioles or Ravens, walking not 10 minutes away. The hotel has a parking garage connected, quite expensive, but unfortunately almost alternatively. At check-in there was an electricity failure, even here one reacted extremely helpful after it said it would probably take 2 hours I was already left in the room with a Master Key, a very nice gesture. Otherwise everything is standard, I was as a rare Days Inn guest, but very positively surprised by this location. If you're in Baltimore again.