Burnett Arms Hotel

Centrally located in Banchory, this accommodation provides easy access to town amenities. Guests appreciated the warm, comfortable rooms with useful amenities like a kettle, tea, and coffee.

This hotel has the worst rooms I've ever seen. When we arrived we were given room no.10. The window was wide open as we suspect someone had been smoking in it even though it was a none smoking room. Immediately we could see how tired it was which we could live with but what we couldn't over look was how dirty it was. Thick dust everywhere, on the skirting, in the bathroom, it was horrible. There was no proper toilet roll just a pack of sheets that looked like it was for a dispenser, this was also wet. The carpet looked dirty and the sink unit was held together with tape, it was not livable. We went and asked if we could change rooms, we were given room 18. It was even worst. The window didn't close properly so was rattling with the wind. The toilet water just ran and ran and ran. The two seats in the room were so dirty with stains I wouldn't have ever sat on them. It was disgusting. It made me think, if the room were in this state what on earth was the kitchen like, yuck! It was late, we'd been working all day so we decided to leave and get somewhere else. I would not recommend you stay here, it was horrible. God knows how it has any good reviews, sounds like a different hotel!

This place should be closed down. My wife and I booked a room last April (2024) for a family celebration in Banchory on 17th Aug. Got email confirming my booking for 24th Aug... then contacted them and they changed to 17th Ok .... Then got a phone call on 9th Aug to say that we had been double booked. This took me back as (as previously mentioned this was far a family celebration) the other members of my family who had booked in for that night had all booked after myself and my wife still had their bookings ... resultantly my wife and I had to book alternative accommodation at considerable additional cost. Anyway this turned out to be a blessing in disguise. When my son and his wife arrived at 5.00pm their room still had not be cleaned ready for use and, when it was "cleaned" there were no sheets on the bed and the pillow cases had no covers. Equally other friends who were booked in for the same night were shown across the road to the Douglas hotel where they found their room to be in a disgusting state with beds unmade and dirty carpets. They refused to accept the room instead booking in to a hotel in Westhills Aberdeen. My son and his wife went for a drink at approx 11.30 in the bar of the hotel to be told by the barman (playing the fruit machine) that the bar was closed even though the say then it is opened until midnight. This hotel is in a prime location in Banchory and should be the first place to look for somewhere to stay but, in my and my families experiences, it should be closed and totally renovated before offering accommodation to anyone travelling through/to Banchory. Final advice... book at your peril