The Capital Residence Suites

The staffs tried to over charge for everything even after the agreement. Sad. Don’t stay here.

I recently stayed at The Capital Residence Suites and while the hotel offers some helpful services, the overall experience was let down by poor cleanliness and service standards. To start with the positives — the hotel provides complimentary airport transfers, which was very convenient. They also offer city tours to the main attractions, which made sightseeing in Bandar Seri Begawan easier and more accessible. However, both the housekeeping and breakfast service left much to be desired. In my room, used cups were left unwashed, coffee and tea supplies were not replenished, and tissues were not restocked even though they were clearly running low. This gave me the impression that the housekeeping staff either rushed through the cleaning or overlooked basic hospitality standards. The breakfast experience was even worse. The cups provided were completely unclean, some with visible dirt or residue, which was very off-putting. Staff were seen playing with their phones instead of attending to guests or checking supplies. When the bread and sugar ran out, no one took the initiative to refill them. Tables were full of used plates, and the staff only started clearing them after we had finished and left — not during the breakfast rush, as expected. Although the front desk staff were polite and helpful, the poor attention to cleanliness and service in both the rooms and the dining area negatively affected my stay. I hope the management takes these issues seriously and improves their overall service quality.

Convenient and overall good experience highly recommended. We enjoyed Brunei more because of the services offered by TCRS. Free shuttle to/from airport, very helpful staff, drop off and pick up to the must see places in BSB (the drivers are very nice esp Mr Boy who is very nice), good location close to these sites walking distance and the room is clean with good variety in breakfast. Easy to contact by whatsapp and email. Value for money, amazing 3 star hotel. The receptionist have good handover of work, you can book your trips and the next shift will deliver it well.

Great place with free airport shuttle! Nice room and good location, exactly what I needed for a couple nights

The shuttle service was excellent. However, the room was not cleaned when I arrived. Although I had booked the airport shuttle the day before, it was forgotten. There are cats. I saw monkeys in the morning. Please consider breakfast as a way to recharge your energy for the day.

Good price for traveler which need transfer , rooms are old but clean . Very happy with the pickup and drop off service .