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This hotel is highly recommended in banff town. It has complete facilities and a warm and comfortable environment. You will get a three-day scenic bus ticket for free when you stay. It is very convenient to go to various attractions. The Italian restaurant on the first floor is also very delicious. ps The hotel adheres to the concept of environmental protection and does not have drinking water supply. It is said that banff can drink water directly or buy it at the market price. The hand sanitizer and soap are also made from local brands and are of good quality.

This was a disappointing stay. The contract was for a private bathroom. The wash basin was in the main room and doubled as a sink. No definition of private bathroom has the wash basin outside the toilet/shower room. There was a constant vibration from the large fans / generator directly outside the window. This went on all night with the window shut. We raised this and were told ‘it’s for the whole complex so we can’t turn it off’ and “it’s next door and not on our property so we can’t do anything about it.” “You need to keep the window shut as it’s soundproof.” We did and it wasn’t. We asked how to manage the heat in the room. The toilet/ shower was like a sauna and the rest of the room was very hot. The advice was turn off the thermostat (it wasn’t on), put on the airconditioner (all night!?) and open the window. See above re shutting the window against compressor noise. There were no other rooms we could be moved to for our remaining stay of two nights and ‘housekeeping didn’t like it if guests stay single nights’, ‘if we have another room you’ll be the first to know’ All in all we felt dismissed. The inconveniences in the room and the terrible attitude of the staff were far short of expectations for a room of around $500 per night. Congratulations to Marwan and his Czech colleague who helped get maintenance reduce the heat. But a rip off for the price.

An amazing hotel. Fairmont gold dining room / lounge is impressive. Great 33m indoor pool and fantastic views of the surrounding mountains and Bow river. from the hotel. This is a beautiful, classically styled, expensive and impressive resort. Self Parking is a 3 min walk to the hotel. Take a 10 min bus ride into Banff Ave. Bus tickets for guests are complimentary. Banff is a very picturesque town and well worth a visit. Banff avenue points directly at Cascade mountain for an amazing view every time you walk out to the street.

This review is long overdue and refers to stays in March 2016 & March 2017. For 3-night stays it suited us perfectly. If the hotel advertised itself as a ski lodge with old world charm and great staff – like, really great staff, we’d give it 5/5 because that’s exactly what it is and sets the expectations appropriately. However, we’re reviewing this hotel based on the way it is advertised: as a “luxury lodge” with “elegant rooms” for a “romantic escape” and as a 4-star “boutique hotel”. Each one of these words translates to something it’s just not quite. Given the descriptors (and the cost - at about $215 per night for a king bed) we expect a little more as far as rooms go. In reality the rooms were somewhat dated, but clean and served the purpose. The ventilation (heater) was noisy and the in room safe did not work properly. Hotel’s best offerings: 1. Staff (they were great – friendly and helpful); 2. Location & the shuttle pick up to Lake Louise and Sunshine (paid for as part of a ski package through the hotel and in addition to the room cost - was super convenient as it is right outside the front door); and 3. Breakfast (it was fantastic, though pricey). Tip regarding the shuttle: it’s about 20-30 minutes to Sunshine and about 45-60 minutes to Lake Louise. It’s one of the first few pick-ups, so not an issue getting a seat in the morning. But … when leaving the ski resorts and returning to the hotel, line up early as they can be crowded and might not be able to accommodate everyone, which means a long wait for the next bus. Overnight storage of skis is in the basement and works well. Equipment was not permitted in the rooms. Underground valet parking was nice. Hot tub is just ok (it’s in a basement and quite dark; alcohol is prohibited - though we managed to have a beverage or two). When we were there both the lounge and the dining room were pretty low-key (empty), so we went down the street for something a little more lively. It’s only a 15 minute walk to the main strip in Banff. Relatively short, but feels like a long walk if you hit a cold snap like we did. Bring a toque! Highly recommend The Block Kitchen and Bar for dinner (small sharing plates) and Tooloulous for breakfast. Arrive early or expect to wait in line at both. Overall a great time was had and we would consider it again if we return to Banff.

It has the atmosphere of an old furnished mountain region apartment but the cleaning services is rough. I found two and more but shells and bugs body on the rug after I checked in. The location isn’t too far from downtown Banff however under the coldness it would be rough walking to town. Parking is extra (14.99cad not fee as the page stated on trip.com) phone to ask the details before booking this place… it’s an ok place to stay just not great for family vocation.

All the staff were really friendly and helpful, with some good tips on where to go and what to do - was pointed towards some great MTB trails. Kitchen was always cleaned thoroughly after breakfast, the rooms were cleaned regularly and the shower is good. Stayed in a mixed dorm for a week and had a couple of small issues with a ”princess” in the bunk above me - and mentioned it to the staff, who said they would have a word if required. The ”princess” left - so there was no need for them to intervene - but it was good to know that they won't put up with disruptive guests. Location is a short (10min) flat walk from the very centre of Banff - so couldn't ask for a better location.

The location is good, next to the famous Canadian steakhouse The Keg. The service is also very warm, there are hot springs in the winter to soak, you can see the snow-capped mountains. Check-in and check-out are quick. A buffet breakfast is served daily, with yoghurt and oatmeal, and the egg yolk can also meet the needs and will be recommended.

The hotel is on the hillside of Tunnel Mountain, a little distance from the town centre. There must be a car to travel, otherwise it is inconvenient. There is no air conditioning in the room, it is still a bit hot in summer, there should be no problem in winter, you can open a window, but you need to ponder for a while, very technical, screened, mosquitoes are estimated in the woods. When the hot pool was under maintenance, my daughter actually ran to the hotel next to it, saying there was a water playground and a slide. The most unexpected and most satisfying place is that when the scenery on the small gazebo behind the house is seen, three deer walked through the woods behind the house. It may be that the sun goes down to the nest and enjoys the wildlife in the eyes. Very lucky, it is estimated. It is also a kind of experience that is not too much.

The stay was too comfortable, one more night, the stay was very quiet, the environment was good, the snowy mountains and the forest could be seen outside the window, the room had a coffee machine, a microwave oven, and toiletries were of good quality, the room was hygienic, and the important thing was that we had pajamas after we left And the cashmere scarf fell, and the hotel helped us send it home in four days. I am very grateful!

The location is really good. Just beside the town’s busiest street. Have your own underground workshop, charge 5 plus (excluding tax) every day. The room facilities are very old. The breakfast was quite simple, average. The price is quite expensive, and the individual feels that the price is average.