InterContinental Bangkok Sukhumvit, an IHG Hotel

The hotel was very clean and of excellent quality throughout. The staff were very friendly and helpful especially when we missed breakfast one morning, which was a shame because the food was brilliant. The location is a long taxi ride from the grand palace and other touristy spots but we really enjoyed our two night stay.

My overall stay at the hotel was excellent, but the check-in process was frustrating. I arrived at 1:30 PM and understood the room might not be ready, so I went to the restaurant to have lunch and work while waiting. When I returned to check on the room, the staff took the envelope they had given me earlier, but I ended up waiting another 20 minutes without an update. After I followed up again, they asked me to wait “a while” longer. When I was finally called, I assumed the room was ready since I had already checked in and paid the deposit earlier. To my surprise, they asked for my passport again and couldn’t locate my booking, even though I provided my booking details and proof of deposit. It was only after a good 45 mins that I finally received my room card. While the rest of my stay was great, the inefficiency and lack of communication among staffs perhaps during check-in left a negative impression & hopefully there are Inproevemnet for this

The extra bed was one of the hardest mattresses I have ever slept in. It was absolutely ridiculous! As a 5 star that required an extra charge for the bed, you would expect at least a proper, comfortable bed. It was not only extremely small and narrow but it also had no mattress or padding. It completely hurt my back and made me lose sleep for days. This is absolutely unacceptable.

Location is convenient at thonglor, 5 minutes walk from bts. All the staff are well trained and attentive. Room is not very spacious and too close to nearby buildings, bed is comfortable. Gym on 32th floor is relatively small, can only accomodate around 5 persons but have a good view of the city. Swimming pool outside is relaxing and size is okay. Breakfast has cook to order eggs, noodles and drinks. Food quality is generally of high standard but cakes and pastries are a bit disappointing.

Clean and beautiful hotel in thonglor. 3 minutes walk to the BTS station. Across from mark wiens restaurant

Good service, breakfast is nothing exciting. Swimming pool is great. Gym is small.