Siam Kempinski Hotel Bangkok

I recommended Siam Kempinski based on its reputation, while check-in process and room were satisfactory, I must note that the hotel is not particularly new. That said, lobby and general areas are well-maintained, showcasing the property’s commitment to upkeep 👍🏻  However, during the stay, there were some service lapses that required attention. While the management team eventually offered service recovery after multiple escalations from the Manager to the Director, the handling of the issue could have been smoother. For a 5-star hotel, I would have expected quicker and more proactive CS without needing the guest to follow up repeatedly. Overall, the experience was acceptable, but there is room for improvement in delivering the seamless, elevated service that aligns with the high standards associated with the Kempinski brand!

Wonderful hotel, everything was perfect. Service and attitude was impeccable. Loved their coffee & tea :)

Overall experience is excellent.

excellent service, detailed minded staffs, great location with convenient golf car service.

Of course! Here’s a more conversational version: I had such a great stay here! Huge thanks to the manager(thank you! Ms. Dew) for helping me find my lost phone—it totally saved my afternoon plans. The breakfast was super tasty, the pool was clean and relaxing, and my room was comfy and spacious. Everything about the place was amazing, from the facilities to the service. I’d definitely recommend staying here!

The services is excellent. They know it's my birthday and offer a better room. Location is the best.