Mercure Hotels in Bangkok

Fantastic stay at Twin Towers. The rooms were neat and clean. Great staff at the front desk and house keeping too. Great location with plenty of shopping options. Can't wait to visit again.

If you're looking for a budget-friendly option that offers basic amenities, this old but decent hotel could be a solid choice. The building definitely shows its age, with some worn-out furniture and decor that could use an update, but everything is clean enough for a short stay. The staff is friendly and helpful, providing service with a smile. While you won’t find luxury here, the rooms are surprisingly spacious, and the bed is comfortable enough for a good night's sleep. The Wi-Fi is decent, and there’s a basic breakfast available in the morning, which is a nice touch. If you’re not expecting anything fancy and just need a place to crash for a night or two, this hotel fits the bill perfectly for its price.

Location is good. The hotel is big and it has many restaurants a pool and very nice view. 7/11 is right on the corner. The only thing was that there was a cockroach in the bathroom. And the bathroom was full of shot black hair. But the staff deep-cleaned after i told them. And there was a lock door probably for big families and i could hear them clearly at night which was annoying

The best part about this hotel is the location, is in the heart of action in yapwaorat. Besides that, service is average, some staff are friendly and some staff are not, the housekeeper was quite rude when I asked to replace the dirty bathrobe found in the closet. The amenities are surprisingly good especially the gym. But the cleanliness isn’t great, there are finger prints on the glass and dust on on table. The pillow is firm and the bed as well. They give one bottle of water and you need to refill at the dispenser next to lift. Be warn the dispenser is dirty

Positive things: Great room views. Hotel is clean. The variety and quality of toilet ametities are very good. Negative things: Awful staff attitude. I inserted in the reservation, made sure to the lady at the check-in, that I would like a quiet room. However, I was put into a room next to the elevator, and that elevator there is VERY NOISY. Everytime the elevarot worked up or down, I could hear it working in side my room. I inquired the reception, informing my room number, to be told immediately the hotel was fully booked, I did insisted that the noise was not pleasant at all. The answer given, in a very rude tone, was that I should try to change for the other night. I then told them that I am staying for one night only. To no avail or change of attitude. After much insistence and even the interference of a local friend who works for the brand, I was changed to another room. In this oher room, to my surprise, there was CONTINUOUS LOUD NOISE FROM RENOVATIONS. Note that it was already 21h00 (9pm). I was even told that in this brand the have a ”golden rule” of not making noise after 17h (5pm). Which again, more unpleasant exchanges with reception with another interference of my friend (who was also shocked) almost one hour after I was ”upgraded” the room. At this new room, which by my view wasn't that different from my original ones, it was finally quiet. Seems that was a room rarely used and with various stains in carpet and bed sheets. However with the stress that I went by, really didn't cover it. It was now five hours of annoying unnecessary stresses with the hotel staff. It is not really a cheap hotel and it has an image of a prestigious brand. The staff attitude was less than acceptable throughout the whole experience. Fortunately I was lucky for my friend to intervene in my favour. Glad that I had to stay only one night. At check-out, I was faced with even unprepared individual who did not know how to use a card machine. I know it's a Hilton, but I can say it was one, if not the most irksome experiences that I have ever dealt with.