Pensión Arosa

Misleading and Disappointing Experience This establishment (can’t even call this a hotel) is falsely advertised. The room description was misleading—rooms have no windows (management stated it was my job to confirm if hotel has windows!!!), and the non-refundable policy feels like a trap because once you see the conditions, you can’t stay without losing your money. The bathrooms were dirty, and while the entire place felt old and worn out, the worst was the horrible smell of Indian spices lingering throughout the property. The overall atmosphere was unpleasant, and the staff were unprofessional and uncaring. Avoid this place at all costs.

The property was a poorly maintained, single-floor establishment run by an unprofessional staff. My room, described as “2 beds with a private shower,” was not what I paid for: • No window: Instead, there was a fake “decorative window” that opened into a dirty, enclosed shaft (see attached photo). • Overwhelming smell: The room reeked of strong Indian spices, which permeated from the Indian restaurant or tenants directly below the property. • False advertising: The room lacked air conditioning, windows, and the bathroom was shared, not private. • Horrible hygiene: The property was filthy and smelled terrible throughout, and even basic amenities like the bathroom light switch were in a disgusting state (see photo). Upon seeing the room, I immediately informed the owner that I would not stay. The response was appalling: • The owner denied any misrepresentation and blamed me for not “clarifying” if the room had a window. • I requested a refund for the city tax, as I had just paid it before seeing the room. Initially, they refused, but after I threatened to call the police, they reluctantly returned it. This experience was outrageous and entirely unacceptable, no wonder every reservation on this property is non refundable. I ended up finding a clean, 3-star hotel nearby for the same price. To anyone considering this property, stay away. This was hands-down the worst lodging experience I have ever had.

Please don’t book here!! It is a scam! I booked online and prepaid months in advance, then the day before I arrive they send messages about being unable to check me in, extra fees and changing the check in time repeatedly. After an hour of getting nowhere, they refused to give any refund.