Guest User
July 7, 2023
I feel cheated in this hotel. I have had a bad experience. I can highlight its location, in an excellent neighborhood of the city and some hotel employees who were friendly. Its facilities are comfortable although maintenance is lacking. Be very careful, next to the pool there is a company that promotes tourist packages, through deception and hiding behind the name of the hotel, they want to sell you travel plans. They achieved their goal, my credit card information. My trip to Barranquilla was last month and already in the month of July without my authorization they debited me USD100. I have communicated and asked for explanations, they do not respond, no one gives a reason. I have to cancel my card, who is responsible for the money? Is the hotel part of the deception? Do they do it without your authorization? I don't know, but it is very bad that a hotel allows this type of deception to passengers within its own facilities. Be careful, they can scam you like it happened to me. I will not come back
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