Premier Inn Basingstoke West

Lovely sized family room met my needs and had a good stay. Plenty of parking though can get busy on a Friday and Saturday night. Not in town centre but near lots of amenities and public transport of you need that staff all really nice beefeater next door does amazing food and 2 kids eat free per adult for breakfast or you have lidls over the road for pastries if you prefer. Never had any issues and will continue to stay here when I'm down visiting family

Room was tired and needing upgrading. Carpet had ingrained dirt embedded in it. Bathroom was dated with staining at back of toilet and shower curtain over bath. Rainfall shower head had water running down the hose rather than through the shower head itself. Bed was comfortable with very good pillows (extra pillows in bag on top of wardrobe). No plug sockets near bed but usb port available instead so only 1 device can be charged close to the bed. Friendly staff at reception and in Beefeater although limited menu available (OK if you like chips every night) would've liked some mash potatoes and curry and rice on the menu??? Some of the chips were hard and inedible and be mindful of some king prawns not being cooked enough!!! Very rushed through evening meal from starter to main and once dessert was finished (literally) the bill was placed immediately on the table.

Stayed in this Premier Inn because we always use it when we visit our daughter who lives nearby this is all Premier it is what it is and it does the job staff in the beef restaurant are excellent especially the South African manager who recognises us every time we come and he always seems to be there Day and night he’s a lovely guy the waitress who served us in the evening was excellent very helpful and attentive. Premier Inn have now introduced parking fees at this Premier Inn which is new but we didn’t have to pay this time because we booked early. It’s £7 a night so it’s not a massive fee and I’m quite happy to pay it.

We travelled to Basingstoke to visit ifly and stayed over night as it’s a long drive for us. Premier inn was very clean, the staff were very friendly and helpful. The 3 of us had our own bed each and they were all very comfortable. As a single mum with 2 daughters I felt safe and relaxed travelling alone. We didn’t eat dinner at the beef eater as my kids aren’t that keen on burgers and the menu was limited. We did have breakfast however and the food was great, the staff were friendly and the restaurant was clean. I’d happily return and stay again.

We stayed for 5nights and all agreed.... Quiet rooms. No lift. Lots of stairs can be hardwork if you have to carry a lot of kit for work. Great size carpark - lots and lots of parking for vans. Fantastic staff super professional and helpful in the restaurant and hotel.

I have used Premier Inns hundreds of times without issues. This time however was different. Room had no hot water. Fan continued whirring all through the night despite being switched off. When we reported this to reception, we were told to submit our complaint online. No apology given. Once accessing the online site, we found there is no option to complain, only to give feedback. Not good customer service.