Macdonald Bath Spa Hotel

The hotel provides comfortable, spacious rooms with beautiful garden views. Its convenient location near Bath City Center allows easy access to taxis and parking. However, some may find the layout slightly clean.

Racism, Deceptive Advertising, and Poor Service I had an extremely disappointing stay at this hotel and would not recommend it to anyone. First of all, there was clear racial bias from the front desk staff, especially Katie. She was cold and indifferent towards Asian guests, while noticeably more attentive to white guests. This kind of behavior is unacceptable and shows a serious need for staff retraining. Secondly, be aware that if you book a room for £200, you will get a basement. They deceptively label the basement level as “Garden Level,” tricking guests into thinking they’ll have a view of a garden. In reality, it’s a near-windowless basement. This kind of wordplay is a disgraceful marketing tactic and deeply dishonest. The photos used to advertise the hotel are also misleading. For example, what looks like a double bed is actually two singles pushed together, creating an uncomfortable gap in the middle. The "garden view" they promise simply doesn’t exist for guests, and when you ask to change rooms, you’ll be told they are fully booked—with no compensation or alternatives offered. If you're planning to spend £200 for a manor-style spa hotel in Bath, this is absolutely not the place to stay. What you’ll get is a basement room that doesn’t even compare to hotels in central London.

Very nice, clean and well maintained hotel. Has everything you need and more some. Great place to stay with lots of good customer service. Grounds are well kept.