The Abbey Hotel

A simply delightful hotel, in a wonderful location. From the minute we arrived, we were made to feel genuinely welcome. Our room was a comfortable size, and beautifully appointed. It was spotlessly clean and tidy. It was a warm night on our night here, but a decent fan was available in the room. The bathroom was also spotlessly clean and contained all we needed. Finally, we had an early dinner in the hotel restaurant, which consisted of one of the best Sunday roasts I’ve ever had. Faultless. Service was great, throughout, and the 11am checkout time very generous. For the price we paid, I would say that we got 100% VFM.

Absolutely vile the way I’ve been treated! Came here after coming out of hospital and abused by staff because I was sat at a table 1 hour before the football started. Seriously sick of people treating me like a leper.and this was apparently the manager!!!

I stayed at the Abbey for two night for my wedding The room was great , clean , bright and had everything we needed It even had sky available on the tv The bathroom was a good size and again clean and functional The morning of the wedding all my bridesmaids and 4 little flower girls came to get ready with me This was not a problem at all The team were fantastic and very helpful When we left the room to go to the wedding we rushed out and left the room in a bit of a mess When we arrived back my best friend needed to go to the room to find it had been completely sorted and tidied so when me and my husband went up that evening it was all ready for our arrival They gave us a room at the back of the hotel that led into the garden which again was perfect , it meant anyone of my party that wanted to use the room could get access easily We had breakfast the next morning and both being vegetarian were a little worried it may be bland as some can be but this was great Fresh, hot and exactly what we needed to start the day It’s a great place and a great location Thank you

I turned up early to ask if I could leave my bag but no one was about and I had to call three phone numbers to talk to someone who was not around but told me to leave my bag and they would look after it. I went back after check in time to get my key and did not get the room I had booked but the room was adequate for one night. I was informed Breakfast was served from 7.30 to 9.30 and I said I would be down around 8am . I found my case where I had left it and it was not locked away safely but left in the hall. My dress that was hung up on a door was now trapped between the door and the frame as the door had been closed but my dress had not been moved. The room was small but mostly clean. There were stains on the carpet and chair. I know it is an old building but the windows were dirty and one had a pane of glass cracked. The bathroom floor creaked badly as did the stairs going up to the room. Coming in late meant it was difficult to be quiet I went down for breakfast at 7.50 after I had been out to pay parking as I was expecting to be there for at least another 45mins to 1 hour to have breakfast. I waited 15mins in the bar for someone to come and see what i wanted for breakfast but nobody came. In the end I left a message on the bar to say I was leaving and would lock up and put the key through the letter box. For the cost of the stay this was not value for money and the service was not up to standard. I would appreciate some explanation for the lack of customer care and recompense for not getting what I paid for