Lone Pine, Penang, a Tribute Portfolio Resort

We had a pleasant one night stay at this hotel. The front desk staffs were friendly & efficient, our rooms were spacious, spotless, and the king size bed was very comfortable. The location was perfect, just a five-minute walk from the beach and within easy reach of several great restaurants and shops. We enjoyed the delicious local breakfast buffet, which had a wide variety & the pool area was also fantastic and never felt too crowded.

I’ve stayed at Lone Pine a few times and always enjoyed the experience, but this trip was a bit disappointing. The room arrangement wasn’t smooth — my first room had a constant clicking sound, so I had to change rooms. Even though I booked earlier, the replacement room still didn’t feel like a good arrangement. Breakfast also fell short of expectations. The variety was very limited, and both coffee machines ran out of coffee beans before 9am, so they couldn’t be used. At the egg station, I requested two hard-boiled eggs, but instead of preparing them, I was told to take the ones from the nasi lemak section. Overall, the breakfast service really needs improvement. I also went for the Elite Hour for drinks and snacks, but the snack selection was honestly quite awful and extremely limited. It didn’t match the standard I expected from Lone Pine. I hope the hotel can look into these details, as Lone Pine is a lovely place and I truly hope to see the experience return to the quality I used to enjoy.

We had a wonderful stay at Lone Pine. The highlight is definitely the beautiful, large pool and the direct access to Batu Ferringhi beach. The staff were incredibly friendly and attentive, always going the extra mile to make us feel welcome. The room was clean, comfortable, and had a lovely balcony.