Pascal
February 15, 2025
Had a terrible experience at this hotel - booked it as a first stop in Kathmandu on arrival in Nepal, place to put my luggage while trekking and a last night before flying out of the country.
There is no provision for bag check - no tag given or the like. Asked if could leave / check my bag was told yes and to leave infront of front desk. Two weeks later when I returned to the hotel bag was still in the lobby infront of front desk. Things were missing of course - none of great enough value to argue, but the fact they couldn’t even be bothered to move the bag a few feet to a closet / holding space or the like is indicative of the way this place rolls.
Tried to book a shuttle for early morning to airport through hotel, listed as included service. Despite confirming and reconfirming, they arranged nothing. Instead at 5:15 AM it became a game of let’s make a deal and see how much we can charge while providing no evidence there was even a driver. In the end I gave up and carted my luggage to the street to get a taxi.
Nepal is a wonderful country - this hotel was a consistent bad experience. Rooms themselves are meh - didn’t try the free breakfast, on site restaurant was pretty good, atmosphere/ food. This isn’t a cheap hotel by local standards - for the price point there are much / many options in the area.