Premier Inn Bedford South (A421)

The room was an absolute mess, clumps of crumbs, bobbles, plastic tags, sequins and gems all over the floor. Make up and hair all over the windowsill. Muck and dirt all over the shower floor, dirt on the mirrors, toilet unclean, water in the kettle and the foulest smell of stale pipes in the room. The room hadn’t been cleaned at all. The only thing was the beds made. Spoke to the front desk and the loveliest girl helped us called Annabelle. She made up and cleaned a new room for us on her own, whilst dealing with a lot of other complaints from guests about unclean rooms. The poor girl was left on her own to sort all of this out and it’s not on. She was being pulled left right and centre and still trying to make everyone’s stay good. This girl needs a raise for the shift she had to deal with, the cleaners need retraining. Absolutely gross. The new room Annabelle made up was fab, we had no problems with that room, faultless. She’s an asset to your company and shouldn’t be dealing with all these issues. Surely the rooms should have been checked by a cleaning supervisor? I booked weeks in advance as well so there is no excuse for last minute booking. The only reason I would ever rebook is because of the service Annabelle gave. Other than that it was disgusting.

Friendly staff on reception and the room was clean enough but the bathroom was dirty with lots of black mould and orange stained grouting. I was tired when I arrived and only here overnight so I didn’t make a fuss. The area manager needs to get on the case.

If you ever stay at Trentham Gardens Premier Inn (we did says before staying here), you'd find it hard to believe it's the same company. As a comparison for value, we paid £98.98 for Trentham and £110 for Bedford South., both inclusive of breakfast. We booked as a couple, room obviously set up for just one person. One set of towels, one armchair, only two tea bags (stingy). Mould in the shower, and grimey skirting board, soap dispenser hadn't been cleaned for months even if it had been refilled. Threadbare carpet and very low ceilings (6' 4" people are in danger of head injuries). Breakfast was disgusting and over at Brewers Fayre. Woman on reception got us the second set of towels, but didn't check that anything else was needed. To compare, the Trentham garden Premier Inn was clean, spacious, had new carpet and a purple light in the bathroom - really beautifully decorated - and staff were fab. The breakfast was superb. Don't understand why the two were so different, but Bedford South needs to shut down for a refurb. I feel for any of the guys using this as a stopover for work purposes.

Is nobody doing anything about the horrendous black mould in the bathrooms....Im not the first to highlight either. Not to mention the paint worn, flaking and the smell.... Don't bother dining next door, the place is run by untrained kids. Get your act together Bedford South

Hotel clean staff good please be aware that if you use the taxi phone in reception you will pay escalated prices I asked the cost of our taxi to a venue was told 6/7 pounds by a local 1st journey £20 return £30 Premier are you aware you are promoting a company that charges your customers these rates and giving them advertising space in your reception? Our destination was literally 3.8 miles away please be aware

Check in was polite and efficient by Annabelle. The room was very clean but the first room only had one large towel and the TV had no signal. I let Annabelle know and she apologised, provided another towel and checked another room which was cleaned and reprogrammed our key so we could change rooms. Very quiet and cosy, great amenities.