Urban Convenient Hotel (Beihai Wanda Plaza Branch)

The room environment is still clean. There was no hot water last night. After playing in the sea and eating something, I came back to check in at 12:30. I wanted to take a hot bath and went to bed. I turned on the hot water direction for more than 20 minutes and there was still no hot water. I called the front desk and said After calling the master to repair it for half an hour, I waited for more than an hour and a little over a little while the water was still cold. No one at the front desk came to inform me or ask me to rest first. I waited until about three o'clock or four in the morning and called again before calling a security guard. After looking at it, the security uncle also called the front desk and said it was cold water and asked the store manager to find a solution. I waited in the room for another ten minutes and couldn't bear it anymore. I put on my clothes and went downstairs to the front desk. Then he told me where the water supply equipment was being repaired. There was no water supply in the entire hotel. Hot water, otherwise you have to check out at four o'clock in the morning. If you check out at four o'clock in the morning, you asked me where to stay. When you called me for the first time, you said that someone would come and fix it in half an hour. You should call me to inform me that I might not have hot water until the morning. I took the initiative to go to the front desk three times and it was almost dawn. The service was really bad. I will definitely not book this hotel again if I come here again.

Not satisfied. No cleaning was done during the extended stay. I didn’t get any rest when I came back. I asked to change rooms but they said no and no explanation.

The front desk service is very good. The room is large and very nice.