Guest User
February 19, 2025
I rarely give such a low score to hotel service, but I couldn't help it. We originally booked for three consecutive nights. On the first night, we were assigned a room next to the water heater on the first floor. The windows were not soundproof and it was so noisy that we couldn't sleep. The next day, I woke up early and wanted to wash my hair, but found that there was no hot water in either the bathroom or the sink... The most speechless thing is that because the machine was noisy the night before, I went to discuss changing rooms with the front desk. The front desk responded that the room was being cleaned and I needed to change rooms at 12 o'clock. So I went back to the room and waited. At around 12 noon, I went to ask the front desk again, and the response was that the room had not been cleaned yet... At that time, our luggage had already been packed and taken to the front desk. Then I asked about when the room would be available, but the front desk couldn't give a definite time (why did they say 12 o'clock if they weren't sure? Wouldn't that delay other people's schedules?) At this point I had no intention of changing hotels, so we decided to leave our things at the front desk and check in when we returned to the hotel in the evening. The most disappointing moment came. The front desk responded: We have valuables that need to be taken away. We had three or four large bags and a computer. May I ask? ? ? ! So I decisively canceled the remaining two nights and switched to Huazhu Club. The hotel environment is OK, but the service really needs to be improved. I hope it can attract attention!
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