Xiaomizhoua
December 1, 2023
I have stayed in hundreds of hotels in Beijing, and this hotel gave me the worst experience. It was really bad. We booked a business king room. Since we placed the order in the middle of the night, it took less than three minutes to place the order. We wanted to check out. I called the front desk and refused to refund the order. Is the emperor so overbearing? If you say that the refund was not given after more than 15 minutes, it would be understandable. I really can’t understand that the front desk refused to refund the order within three minutes.
Service: The front desk's attitude was impatient and arrogant. It was too bad.
Reason for cancellation: (Other hotels check out at 2 o'clock. Why do they have a special policy that requires check-out before 12 o'clock? I'm really speechless. I checked in in the middle of the night and was afraid I wouldn't be able to get up the next day, so I added a WeChat account at the front desk to think about it. I spent my own money to renew the room at two o'clock and checked out late. When I asked the front desk, they only offered a package for more than 100 hours and four hours. I explained to the front desk that I couldn't get up early for a midnight check-in and I was willing to pay the difference for two hours. The front desk refused to let me buy theirs. For the four-hour package, other hotels can renew hourly rooms, but you can’t. You really need to improve the experience. The experience is terrible)
Hygiene: Later, because I couldn't cancel the order, I took a taxi and ran over to check in in the middle of the night. After checking in at midnight, I opened the room and found that there were uncleaned female hair on the bed. The hygiene control was too poor, and the head of the bed was constantly twitching. There is no paper. The condoms are sold in the most conspicuous place. I am speechless. It feels like staying in a 50-yuan hotel. The bathroom floor door is broken, the equipment and facilities are old, there is a peculiar smell from the drain, and the room has a peculiar smell. I started decorating at 8 o'clock in the morning, making various phone calls and knocking things. The soundproofing is very poor. I hope the hotel will not insist on its own way. It should do what other hotels should have and don't be special. Personally, I don't recommend everyone to stay without service. It's really not worth the money if you don't have any attitude. The soundproofing is still short of soundproofing and it's like sleeping without waking up. Strongly avoid pitfalls! ! !
Original TextTranslation provided by Google