Anonymous User
January 4, 2024
On the night shift on December 31, 2023, the two waiters at the hotel front desk were terrible. He deceived customers on New Year's Eve, had a lax attitude, and engaged in small tricks in private. I am a Ctrip platinum member, and my points can be redeemed for deluxe room upgrades to business room types. The two waiters thought I didn't understand and tricked me into giving me an upgrade. In fact, the one operating the computer kept winking at the waiter next to me and reminding her with his arms. Then they gave me a room on the 3rd floor (that is, the floor that was not upgraded). Because I didn’t want a room on the corridor, they had no rooms, so they moved me to the 5th floor. Only then did I learn that the upgraded business room was on the 5th floor with a sofa. look. The two of them deceived customers, made small moves in private, and took charge of the room as they pleased. Treating customers like this, without any trust at all, is too bad!
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