GreenTree Inn (Beijing Tongzhou Global Resort Branch)

Facilities: OK Hygiene: Clean Environment: Good Service: Very good

It's very close to Universal Studios with kids, it's clean and hygienic! The service is also very good

Stayed for two consecutive nights. The air conditioner in the hotel was very noisy on the first night, but I went to sleep straight away. On the second night, I found an insect as big as a fingernail crawling out of the connecting room. I called the front desk and moved to another room on the same floor. When I moved there, I noticed a very strong smell of cigarette smoke. So I changed to a room on the third floor, but as soon as I entered, I found that the window was broken and could not be closed. The waiter only agreed to use a screwdriver to help fix it to make it airtight, saying that there was no room of the same type and they could not change. After finally settling in, I saw the same bug in the bathroom again at night, which scared me so much that I didn't sleep much at all. The service attitude of the waiter was okay, but I didn't understand why they couldn't change me to another room. I apologized throughout the entire process, but it felt like no compensation was made, which was outrageous. In addition, after checking in for the first night, they told me the next morning that I needed to pay the room immediately and asked me to pay at the rack rate. It took a while to agree to pay the reservation price directly, which was strange.