Guest User
March 1, 2025
It's a nice looking hotel, and the concierge service and the spa team are the standouts by far (they were outstanding) However, for the prices that the hotel charges, they need to be much, much, better and far more consistent in their offerings. One day it shows potential and the next day is woeful. The basic example I have is the açai bowl that is served for breakfast. One morning I had it, and it was great - it's simple dish to prepare but it was done right. The next time I tired it, the açai bowl was barely edible - it was a congealed, tasteless substance. The same with the smoothies - on one day it was quite good, the next day, same smoothie, it was a watered down disappointment. The staff try hard, and were lovely to talk with, but I observed no obvious managerial presence. The one manager I did observe kept her head down the whole time I was checking out. If I am paying a small amount for a hotel then it doesn't matter about managerial presence, consistency, and quality of product. But, as is the case with Fort George, I was paying a high amount, then the hotel leadership have got to do a better job at being role models for their people; at creating a consistent product; and providing value for money.