Guest User
July 8, 2025
A beautiful hotel with a serene vibe and an amazing pool – perfect for unwinding. As a Centurion member, we had booked a Junior Suite with Lake View, but it felt more like an attic room with no terrace, which was disappointing. We were told that no upgrade was available, despite one of the benefits of Centurion status being an upgrade where possible. Given how quiet the hotel was during our stay, we seriously question whether this was truly the case. Fortunately, we were later offered a different suite in a quieter building with a lovely terrace – a good solution, but not the expected upgrade. Overall, the hotel is very peaceful, which we appreciated. However, poolside service could be improved – you have to actively look for staff if you want to order something, which doesn’t quite align with a five-star experience. The pool restaurant menu was also rather unremarkable and uninspired – not what you'd expect from a hotel of this level. The hotel is a stunning setting for weddings. We stayed from Tuesday to Friday and enjoyed the calm, but by Friday they were already setting up for a weekend wedding. If you’re coming for peace and quiet, we’d recommend avoiding weekends. All in all, a beautiful place with potential – but not quite the level of service or dining you’d expect at this tier.