Benda Hotels with Airport pickup service

It's unfortunate that there is no shuttle bus from the hotel to the airport after 3 PM. The hotel can arrange transportation, but we must pay IDR 55,000 for pick-up outside of shuttle hours. However, according to the hotel information, it should only be IDR 35,000.

The staff are friendly and understanding, starting from checking in, and checking out. Amazing welcome experience. I am not sure what's the name of receptionist that serve me on the 28/12? Please check your system to convey my thanks to this lady who is so professional, knowing what she's doing, always smiling, 😊 The checking in is so smoothly.From security to restaurant all staff are properly trained 👍I will definitely recommend to all my staff, Relatives, friends. Stay no where in the airport but At this hotel. Regards Raymond Yong Australia

Arriving at midnight, felt relieved that the hotel only a short trip to start resting after a long whole day journey. The breakfast prepared as early as 6 a.m. suits our appetite and start early to our next destination. Hotel staff are nice and helpful.

For transit is okay if only for few days But in tthe first night when i wanna take shower in the toilet there is no soap or shampoo , but they have the place for the liquid only is empty then i only take shower with water 😭 cause my shampoo and soap is finish . Only the towel looks very old and not so clean ,they looks old

is cheaper and ok, to make a layover, but maybe they can invest a bit to keep the rooms, more better, some maintenance and paint, the room was clean, only the walls appear a bit old. The room was with some mosquitos, but you find some mosquito killer and is ok. The shuttle to the airport was excellent, clean and professional, an the attention of the person was good. If you are in a budget to travel is good option to a layover.

Except for the incomplete infrastructure, everything else is very good! Cash can be paid at the front desk, and changing rooms is also very convenient. For communication, simple English speaking is fine, and mobile translation software can be used if that doesn't work!

The airport shuttle service was disappointing. The hotel staff failed to provide the pick-up location and did not inform me of the shuttle schedule at the time of booking. Although I had provided my flight details and arrival time when reserving the service, I had to send several messages after arriving at the airport before receiving a reply with the pick-up location and shuttle schedule. This left me waiting at the airport for 40 minutes. While the hotel eventually arranged for a private car to pick me up immediately, such a mistake is unacceptable for a five-star hotel. The gym equipment is somewhat basic. Given that this hotel is located near the airport, most guests likely choose to stay here because they have a flight the next day. As such, guests are unlikely to leave the hotel once checked in, making the quality of the hotel's facilities even more important. This is an area I recommend improving.

As my partner put it. Miles better than the Ibis Budget to which this hotel is cojoined. It was a good choice for an overnight stop at the airport. The room was of a fair size and the bed was comfortable, It was available at the time we checked in and all went well. Didn't use any facilities as it was time for bed. Easy to get grab (even at 6am) or the hotel can get you a car for transfer back to the airport. A few shops / restaurants nearby. A good comfortable nights sleep.

The hotel is close to the airport 6 km away but it took 30 minutes for the hotel shuttle to arrive due to the traffic congestion. Going to the hotel was a lot quicker. Booking on was quick and pleasant and they offered to bring our bags up. Breakfast was on the cold side but pleasant.

Arrived from Bali close to midnite. I manage to arrange a pick up schedule, but driver have to pick up quite a lot of other passengers from different terminals, so time to get to the hotel took about 80-90 minutes which it would only take 10 minutes by Taxi which might cost 100K. By 7ish I was back ti the airport again to catch my 10@m flight back to HKG. Bravo to the Drivers who are all nice n courteous, Better hotel choice than the Capsule at the terminal 3 which is very Noisy when I stayed on my way to Bali before which cost about the same. The Chain Lock was Cut separated which Gave me quite unsecure feeling but Thank God nothing happened.