Helios Benidorm

The hotel impresses with its immaculate rooms and friendly staff. Guests appreciate the excellent buffet meals and convenient location near the beach and amenities. The comfortable rooms and large balcony also receive praise.

We stayed at the Helios from the 15th to the 25th October 2024. After weighing up the rooms on the hotel website, we decided to go for the more expensive “junior suite”. Allow me to say firstly, that on our numerous previous visits to Benidorm, the best hotel we have stayed at was the Don Pancho, so ever since then, I have tended to compare to that hotel. The Don Pancho is the only place I have stayed in Benidorm that I wouldn’t hesitate to stay at again – or that was the case until I stayed at the Helios. It really is a quality hotel, very clean, great staff, superb rooms, faultless service, I’d go back there in the blink of an eye. We haven’t stayed at the Helios previously, so I don’t really know how the junior suite compares to the other rooms. We had room 909, on the corner of the top (ninth) floor. How many hotel rooms have two tv’s? That in itself, was a bonus, when the other half wanted to watch British TV soaps. However, I don’t go away to watch TV, so just mentioning it for the people who do love to watch television in the hotel room. The biggest bonus in that room was the balcony. I’ve never had a balcony that large anywhere. Set out in a large “L” shape with the room is being on a corner, I estimated it to be around 23 to 25 square metres. If I could suggest anything at all to the hotel, it would be a couple of loungers as the balcony is without doubt, large enough to accommodate those along with the table and chairs already there. The only thing we didn’t really use in the hotel was the bar area. We walk a great deal, tend to use the hotel as a base only, so only went into the bar area once. The Helios doesn’t seem to be that big on hotel entertainment (or we just didn’t see much), but again, like the TV, we don’t sit around watching singers for the duration of the stay. With booking the junior suite, we had a complimentary session in the spa. Not like us, but we thought we’d give it a go and wasn’t disappointed with that either, we thoroughly enjoyed the experience. Meals? I myself, can be a fussy breakfast eater. On previous visits to Benidorm, I’ve never really left a hotel restaurant feeling satisfied after breakfast (including the Don Pancho). The Helios actually managed to achieve that as well. I left the restaurant every morning feeling well fed and ready for the day. Finally, the staff. Cannot compliment the hotel enough on the quality of their staff, but two in particular, stood out. I hope I spell their names correctly but Eduardo on the reception was brilliant – any problem, any issue, any enquiry, any question, nothing was a problem to him, a very efficient capable man. Down in the restaurant….Ruth – unlike other hotels where you present a card, you just say your room number and Ruth used to kind of sing the number back to us. Such a simple action but so amusing and always done with a big smile, really lovely. Would I

Fab hotel. Great location, lovely grounds and nice pool. Was close to the lively areas but managed to stay quiet and relaxed and a relief from the hustle and bustle. Rooms are nice, we had a balcony overlooking some bars but we never heard any noise from them. Close to beach too. Would stay here again if I came back to Benidorm. Breakfast was great also with lots to choose from.