Ava Resort Cancun - All Inclusive

Disappointing Service and Poor Finishes – Not a Luxury Experience If you’re looking for a luxury stay, Ava Cancun is not the place for you. From the moment we arrived, the experience was frustrating. Walking into the lobby, staff were casually exiting through the same doors we were entering, which felt chaotic and unwelcoming. Check-In Nightmare After a long flight, we were met with a long check-in line and plenty of available staff who simply chose not to help. Instead, one employee stood off to the side, joking and laughing with colleagues while we waited. When I approached another check-in counter and politely asked if they could assist me, the staff member flat-out refused—only to check in two women just 30 seconds later. When someone else finally assisted me, the first staff member never even looked me in the eye. That lack of professionalism set the tone for the rest of our stay. Hotel Finishes and Maintenance – Below Standard The hotel itself has obvious unfinished details, as many other reviews have mentioned. The carpet near the elevators is incomplete, and the elevators are a disaster—cheap, constantly breaking, and dirty. The overall look of the resort lacks the polish you’d expect from a high-end destination. All-Inclusive? More Like All-Exclusive When booking an all-inclusive, I don’t expect to have to beg for restaurant reservations. It was ridiculous how much we had to tip just to secure a spot. The buffet dinner was below average, and when we tried the Italian restaurant, they refused to take a reservation for more than four people at 6 PM—so we split our group. When we walked in, the place was nearly empty! What kind of system is that? The only decent dining experience was at Black Iron, which I’d call the best of the worst. Breakfast was okay—we tried both the buffet and the Mexican restaurant, and neither was bad, but nothing special. The One Saving Grace – The Pool The pool area is the highlight of the resort. We attended a Sunday pool party, and it was fantastic—great energy, music, and a lively atmosphere. If I ever came back, it would only be for the pool experience. Final Thoughts We’ve stayed at many resorts, and Ava Cancun seriously lacks trained customer service, organization, and quality finishes. If management focused on improving service standards, better maintenance, and a fair restaurant booking process, it could be a much better experience. But as it stands, I wouldn’t recommend this resort if you’re expecting luxury or excellent hospitality. Rating: 3/5 – Only for the pool.

The hotel is still new and modern but there’s still areas that clearly haven’t been addressed such as there needs to be a closer restroom near the north end of the pool farthest north! All the restaurants that we visited served us food that wasn’t hot! After we waited a reasonable amount of time! And we had 2 separate experiences where we ordered drinks while at diner and the drinks never arrived!

Amazing experience. Everything is very clean, the building has awesome architecture. The staff is very professional and very friendly. They go out of their way to make you feel comfortable and at home. Ignacio in the Copal restaurant was amazing. Definitely coming back!

We stayed at this resort mid February. This resort had top notch food and every restaurant requires reservations but can be booked before you even arrive. They do have the buffet area as well but not as good as restaurants. The pools are huge and a decent atmosphere for being so new. We spent most of our time at the adult pool which was great but more entertainment needed even a DJ everyday would be great. The rooms are very clean and modern and the room service was fast. It is a bit of walking from end to end but not bad. We did request to stay closer to adult pool but the evening manager said there were no rooms at maybe 50% capacity 2 nights in a row. Really?? ? He was the only staff that didn’t accommodate a simple request. We did not attend the club but was open all night some days. The best part of the resort is the staff. Everyone is so nice and attentive. I have to say Alejandro at the pool took care of us better than at any resort I have attended. We had excellent food and drinks in our hand before we even finished the last round. The only complaint i had was not one pool was heated or even the spa! The beach area is not like other areas in Cancun blue clear water so if ur a beach bum would not come here. But overall it was an excellent vacation.

Great resort concept. Great servers but unfortunately not experienced management. A lot of the stuff was on training. Food is average quality. The only steak house impossible to get a reservation. Overall an average resort on service ....

It was the worst experience I’ve ever had and I’ve been to Sandos Playa Carr. Our group got so sick and many ended up with bacterial infections. It Cuban 5 star which translates to a 2.5 stars. If you are going please bring lots of medication and great travel insurance you are definitely going to need it.