nhow Berlin

I stayed at the nhow Hotel Berlin with friends for 6 nights around New Year's. While there were some positive aspects, overall, the experience felt quite inconsistent for a 4-star hotel. The positives: - The room was clean, and the beds were comfortable. - Soundproofing between the rooms was good. - The staff was very friendly and welcoming. However, there were numerous issues that detracted from the experience: - Reservation Mix-Up: I had specifically requested two single beds instead of a double bed, but this was not reflected in the room assignment upon arrival. - Missing Amenities: Basic items in a hotel like bathrobes and slippers were missing from the room, and we were told to order them via room service. Unfortunately, the app didn’t work, and no one at the reception answered the phone despite multiple attempts on different days. - Light and Noise Issues: While the rooms were soundproofed well from other rooms, we could hear everything happening in the hallway. Additionally, there was a gap under the door, letting light from the corridor into the room at night, which made it impossible to have complete darkness. - Wellness Area: The wellness area was underwhelming. There was no jacuzzi, only a sauna and a hammam, and the hammam was out of service. The gym locker room lights stopped working after a certain time, and towels were unavailable later in the day. - Misleading Information: A brochure in the room mentioned that phone chargers were available via room service. However, we were told at the reception that these were no longer provided for free and had to be purchased for €20. While the hotel wasn’t bad overall, these recurring small issues added up and left us feeling that the service didn’t meet the expectations for a 4-star establishment. It’s a shame because we did enjoy our stay to some extent, but the lack of attention to detail was disappointing. If I return to Berlin, I won’t rule out staying here again, but I’ll definitely check other options first.

Very good stay, hotel was fairly easy to reach, about 10/15 min from subway by foot. Good room, very clean and quiet. Very good breakfast. Gym also has plenty of exercise machines, fairly good for an hotel. Would stay again.

Service is good, location is acceptable because subway is still close, couple minutes of walking. Quiet room. You just need to know all facilities are in pink color.

Location is a little far out depending on what sights you wish to see. However, the city has amazing initiatives such as bikes, scooters and mopeds which you can rent for a low price to get around the city. Easy to make an account and start travelling around on either, often they are nearby the hotel. Obviously they have great transportation links like bus, tram and train too. The Warschnauzer StraB is the closest train station to the hotel which is around a 15 minute walk so super convenient, although we found the train maps a little tricky to understand so heavily relied on Google Maps to tell us which trains to use. The service and cleanliness of the hotel is great, we had no issues what so ever. Overall, the towels, bedding, bathroom and bedroom was spotless. Nothing to complain or comment on negatively. We didn’t use room service, the continental breakfast additional option or bar downstairs so unable to comment on those. But staff are very friendly and helpful. Amenities are fab, the fitness centre has a gym which is larger than most hotel gyms, super handy with plenty of variety of machines. Like a downside commercial gym with generic machines. Handy free shampoo, conditioner, hand soaps and shower gel in large containers. Again, this is the only amenities we used so unable to comment on other things. Overall lovely very quirky hotel with lots of charm. Would certainly recommend to others as we are very happy with our stay and would be happy to stay at other Nhows.

very very pink style

Design is cool, but the service is poor ( Had to ask for shower gel, for example. The hotel itself is a bit shabby.