Islander
March 1, 2025
My stay at this hotel was not good. Many problems happened, and staff did not help properly.
We arrived early at 11 AM. Staff told us to wait until 3 PM for check-in. We waited, but at 3 PM, room still not ready. When we asked, they said, “We check with housekeeping,” but nobody came back for 15 minutes. We asked again, then they gave us a room. But air conditioning in room was broken and toilet was not cleaned. We had to ask for another room again. Very tiring.
The new room was okay, but this wasted our time. After all waiting, we felt unhappy.
At checkout time, there was more confusion. I already asked for late checkout and they approved. But at the day, staff forgot. They said I must leave early. Housekeeping people kept knocking on door many times, telling us to “go to reception and confirm.” But reception already approved before! Why ask again? It felt stressful.
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