Top 5-Star Hotels in Berlin

Really nice hotel, spacious and luxurious. Comfortable and clean. Very near to the station as well. Will definitely Be back. It’s just that the tourism tax at the end was a surprise since I wasn’t informed about it

We arrived to a friendly welcome at this lovely hotel . Excellent room, well appointed with a modern ensuite bathroom . Breakfast was a well laid out buffet with plenty of choice . Staff were once again very friendly and courteous with pots of tea or coffee served at the table . The hotel was well placed for sightseeing Berlin and we would thoroughly recommend it if that is the purpose of your visit . The foyer has a unique and fascinating light display which is a lovely feature to watch in the evening with a quiet drink . We understand that there is a pool and gym facility but unfortunately we didn't have time to visit that section of the hotel during our three night stay .

There is a big fish tank, I think it's a bit interesting. I stayed in Berlin for a day, and there was nothing wrong with it. I think I can live. There is a subway station nearby and I don't know if it's the train station.

I stayed at The Ritz-Carlton, Berlin for a little over a week and everything from the moment I stepped inside to the moment I left was flawless. Was treated to a beautiful welcome amenity and everyone I interacted with was friendly, helpful and just went above and beyond when they didn't have to. The property's location couldn't have been better as it was close to everything (museums, Michelin star restaurants, top attractions, etc.) - I think I took a taxi maybe three times during the entire trip. The guest rooms are beautiful and totally silent as I never heard guests from another room, voices in the hallway, elevators, etc. Highly recommend reserving a room with Club Lounge access as the food and drinks were excellent, however the best part was the staff (Cem, Sara and Mandeep in particular) who were incredibly kind, helpful and always giving their personal suggestions on where to go and what to see. Staying at The Ritz-Carlton, Berlin made the difference in having a good and an amazing trip to Berlin. First class hospitality and trip I will never forget!

The location of Hilton Berlin is fantastic and the exterior of the hotel plus the lobby is very beautiful. Very walkable location with many surrounding dining and sightseeing options. Overall, housekeeping was good. The rooms run fairly small and look dated, so value for money is not that great. Bathroom is clean but not very well-maintained, especially the toilet. The check-in concierge staff were ok but I would expect friendlier and more proactive service for the price we were paying and being a diamond member as well. The staff who was a blonde lady with glasses checked me in and out and was the friendliest staff i encountered during my stay. Rarely did the other staff smile or greet us when we walked past them and they generally did not have great customer service skills, and generally just unfriendly. The front door concierge and door staff were much friendlier and greeted us more than the check-in staff. I also had a very terrible experience with the night security staff when my friend and I came back to the hotel around 6 am after a night out. We walked in and were stopped by a man who was not wearing any uniform, or any attire to signal he was working at the Hilton, and in regular clothes, he was a bit hard to understand because he had a thick accent, and I thought he might be another patron at the hotel or a taxi driver, so I politely smiled at him and said “no thank you” and walked towards the elevator. He got extremely angry, began shouting at me, and said he was a worker there and showed me his keys with a Hilton keychain. He wanted to verify that we had a room key. While we were taking out the key, he was calling me rude and dismissive and that I was a terrible person. It was so jarring because there was no need to be that rude, he was acting like I shooed him away when I’m reality it was a miscommunication. He then went into the back of the concierge to complain about me loudly, didn’t even wait till I was out of earshot. It was hard to identify him as a staff, much less security, and I didn’t need to be scolded like a child. Overall, very unprofessional and made the remainder of my stay feel much more sour. I can look past the dated rooms because I know that is out of the staff’s control at that point of time. But unprofessional and unfriendly staff make the value of my stay and diamond member status much worse.

The room is very big. It is on the second floor. You can walk out of the room and there is a small garden. The bed is very comfortable, not too soft or too hard, great. The Berlin Gate is right outside the door, and the subway entrance is less than 50 meters away. The transportation is extremely convenient. The breakfast is great, there are many waiters, coffee, tea, and food that needs to be waited for can be ordered and asked to be delivered by the waiter. In short, the experience is very good. I will come again.

Four things to know about this hotel before you book. 1. If you book early you will pay more. 311 euros a night booked three months ahead. 200 euros a night booked three weeks ahead. Look at any booking website. 2. On check-in they take the full amount of your stay from your credit card, plus a 50 euros a day deposit ”in case you use the mini-bar”. (In fact the mini-bar is empty - see photo). This might be a problem if you have credit limit issues. 3. They use sweaty, clammy poly-cotton bed-linen - see photo of label. You cannot change hotels because they have already trousered your money. To sleep properly we had to buy our own fully cotton bed-linen - see photo of receipt. The reason they use poly-cotton is explained on the manufacturer's website: ​”Bed linen must be lightweight...thus allowing staff to work faster....Experience shows that savings of 5 to 10% can be achieved”. Nothing about the comfort of guests. The staff say that all Westin hotels use poly-cotton. Totally unacceptable in a serious hotel and we shall not stay in a Westin hotel again. 4. Because of the hotel's layout, most bedrooms are 50 to 120 meters from the elevators. In the course of a day you can easily walk a kilometre or more to and from your room. In other respects it is well positioned, if you wish to be in Mitte, the breakfast is good, and the staff are professional and helpful to the extent that the chain allows. Garden rooms are a very little bit smaller than rooms on the street, but much quieter and a few have a balcony.

Booked during the European Cup, the location is very good, 10 minutes walk from the subway station. The hotel facilities are good, and there is a commercial street around, which is very convenient. After seeing the hotel price reduction, Ctrip helped me coordinate a room rate reduction, thank you very much!

We are just home from Berlin & this beautiful hotel. We had an amazing stay. The hotel location is wonderful in a leafy quiet street with a small shopping mall underneath & just a 15 minute walk from the main attractions in West Berlin. The nearest subway is a 2 minute walk away too. We had a room on the 5th floor with a balcony, the room was extremely spacious with a brilliant shower. Breakfast was fantastic & all the staff were so helpful & made our stay in Berlin so special, thank you, we will be back ❤️

This is not the first time I have stayed at this hotel, great location, fresh renovation, everything is super