Regenta Shyam Resort Bharatpur

The hotel, Regenta Resort is part of the Orchid Hotel group and it ensures a minimum level of hospitality. The hotel is located on the Agra Jaipur road, about 6.5 km from Gate No.1 Keoladeo Bird Sanctuary. The hotel building is imposing and looks neat. There is enough space for parking and the front lawn is quite large. Once you enter the building, the grandure of the reception hall is awe inspiring. Our check in was processed without any hassle and we reached our room with our luggage. The rooms are larger and spacious with a private balcony. The attached toilets are also clean and have running hot & cold water. The food and beverages spread are decent at its inhouse restaurant, Pinxx. The hotel has a play area, with a snooker table, table tennis and carrom boards. It also provides complimentary access to its Gym and the swimming pool. The property is advertised as a 4 star one. The building, rooms and the facilities offered justify the rating but the services offered are of 2 star rating. We were not provided a welcome drink during checkin. After we complained, some soft drinks were served in our rooms. We were allotted rooms on the third floor. One of the rooms had an unbearable damp stench. The staff was reluctant to change the room and only after some arguments did they agree to change the room. The alternative room was on the second floor. The furniture was not properly dusted and the upholstery was damaged in some places. Room slippers were provided in one room and not in another room. Tea and coffee kits were provided but the holders & stirrers were dirty & stained. Cookies, which are usually available in all four star properties, were absent. The towel rack was missing in one of the toilets which was installed after complaint with the front office manager. The stained towels were also replaced. The complimentary wifi speed was not adequate and only one device could be connected in a room. The complimentary breakfast timing is from 7:30 am to 10:30 am. Most of the tourists visiting the bird sanctuary leave at around 6:30 am and return by 11 am. Thus most often they are unable to take the complimentary breakfast. Hence it is suggested to book rooms without breakfast. On our request, the hotel did provide us boiled eggs & some fresh fruits at around 11:30 am in lieu of the complimentary breakfast and allowed us to check out late after 1 pm. All in all, the experience we had could have been better but it may happen in a small town like Bharatpur. Bharatpur has a dearth of good hotels and it is advisable to research and book a good hotel first.

Veenita, restorent caption behaviour was great.. food is delicious . ..............................staff is good.. manger and all staff all are good. Good hygiene.. ..........................................................

Very excellent service and staff helpfull Special thanks for vinita rawat ans face smile and guest handle very nice.........................................................................................................

Best food and Vinita and Manish and Satish they all are very well behaviour)……………………………….!!!!!!!!!!!!!!!…………………………………………….. ambitious of the hotel was very good and all staff are well prepare. At last thanks you so Much and stay healthy..

The resort was decent and service is good especially with Vineeta , she is always go extra mile to support and help in our trip more beautiful and comfortable. The pool is good, menu include kids food as well the positive part of it. Vineeta helped us in choosing the menu for kids and customize it as well. Kudos for good work...

Service is not good. Staff is too much rude , service is very poor. Male and female staff is very arrogant and arguing with guest.....Poor service... staff are not cooperative. Food is not good.... water and food facility is not proper. No cold water is available for drinking.