Guest User
January 31, 2023
Reception and reception cold, we have the impression of disturbing them... No one speaks French, they are not smiling. Thank you Google Translate. Restoration or rather snack at restricted times, little varied and tasteless food, robbed by "green classes" of noisy, shameless and very badly brought up teenagers, it is more like a canteen. The staff do what they can but they seem to be doing their chore. Horrible drinks, I only drank water. Francophone correspondent Valentina absent, liar and incompetent, contact only by message, she did not offer us any excursions when we had three planned in the sales contract, hotel sold as "hotel-club". We had to manage on our own. As we had planned all-inclusive excursions, we hadn't taken our driver's license, we were stuck at the hotel. No contact with other French people present in the hotel. Huge disappointment .... Ruined vacation. This Valentina has no place in this fenction. until the very early departure at 5 a.m. she had to plan a snack at the hotel reception with the night watchman...she forgot. I left for the airport on an empty stomach. nothing done until the end of our vacation. She made fun of us. Yet the hotel is well located, near the beach and tourist sites. That's why I had it chosen. Non-existent entertainment, we were bored. We only had the beach and the swimming pool left to have fun. Advantage, the beach is 300 m away with a pleasant walk along the sea to the town of Biograd. The swimming pools were very good except when they were invaded by teenagers from the green classes. In the evening, we were the ones who organized the entertainment by asking for dancing music from the only animator present and we set the fire by inviting the other holidaymakers to join us and we discovered.... other French people and that 2 days before our departure...So we were able to have an aperitif (shabby cocktails) and our meals together (self with sodas and horrible wines) in a holiday atmosphere. At the bar, apart from Robert, no smiles or benevolence from the staff. 2 nice but rainy days which further limited the activities. We arrive at room service....NOT EXISTING.... Apart from putting toilet paper and emptying the baskets, NOTHING is done.... Neither the beds, nor the change of towels, nor the cleaning ...unheard of for me. The only positive point is the hotel airport transfers which were perfect. I have stayed in club hotels, but this is beyond all understanding. Reception, room, meals, entertainment, excursions, everything needs to be reviewed. AVOID A HOTEL ABSOLUTELY if you want to spend a friendly, pleasant and peaceful holiday. I should have read the Tripadvisor reviews before booking. As I left by my age
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