TownePlace Suites Birmingham South

I travel often for business and am lifetime gold status with Marriott. I planned to stay 3 days. The first night was uneventful. I was put in a handicapped room but not unusual. The second night, right before bed, I saw the largest roach in the bathroom I had ever seen. I thought maybe they were spraying other rooms and I was concerned enough to put my food items in the refrigerator. Later that night I was woken by a slamming door. I then noticed another insect crawling across my bed. Alarmed it was a baby roach I immediately turned the light on. It kind of looked like a lightening bug. When tried to grab it in a tissue is burst. It was a bed bug engorged with blood. I immediately packed my belongings and asked for a different room. I was provided a new room but I couldn't trust this hotel and am not sure I will ever stay at Marriott again. I checked out at 6:30 am after sitting in the new room for 3 hours looking for bugs and waiting to leave. I don't have the luxury to call it done and travel home early. I have spend this evening steaming my clothes, shoes, computer bag and suitcase at a different hotel chain and I am afraid of the new hotel bed even though I have thoroughly inspected the mattress, sheets, head board, all seams, ECT and sprayed all concealed areas with PC duster. I failed to mention I have strong reactions to insect bites to add another level discomfort to those horrible experience. Steer clear of this hotel. I will likely be sleeping in the bathtub tonight. The front desk apologized but nothing more and I showed the pictures. The night manager just kept saying this has never happened. Well, now it has. I have yet to get the automated survey from Marriott.

The hotel is updated and clean. The staff was friendly. The bed was not comfortable. We were not able to get hot water at the bathroom sink and it took a really long time to get hot water for our shower in the morning and that was with knob all the way on hot. We went to breakfast at 8:30 and there was a very limited selection of food to choose from.

Overall good! Some questionable characters staying there but I guess that’s just part of staying in suites. 😬 Really strong **** smells inside the hotel. Area was nice and seemed safe. Lots of restaurant choices nearby and shopping. Convenient to interstate. Bed was comfy and room was clean! I’d stay here again if I was in the Birmingham area and was looking for a good price.

We love staying at the Towneplace Suites chain because the rooms are so much more spacious than other hotels we stay at. We felt this location was in a safe area, the front desk staff were friendly, and we had no issues with our room. I would definitely recommend this hotel to anyone staying in the Birmingham area.

I wasn’t expecting much but this hotel was a lovely little surprise. Everyone at the front desk was warm and welcoming. As a Bonvoy member they set me up in a large corner room, which was clean, modern and comfortable. I understand it’s a recently renovated hotel and that was definitely obvious. Housekeeping was prompt and thorough. The cleaning staff seemed to be right on top of mopping floors and tidying up the lobby. The complimentary breakfast was terrific. I used the fitness center a few times and it was clean and well stocked with towels and new machinery. I also loved that they had hydration stations all over to refill water bottles and a spacious laundry room. The other plus was that there was plenty of parking and the area surrounding the hotel seemed safe with plenty of food and grocery shopping options. Thanks for a great stay!

The room was very clean and staff very friendly. However, the breakfast was late getting out and not a lot to choose from. Coffee was constantly empty. We felt so sorry for the one worker that was busting her ass getting things set up for breakfast. Do better Marriott, hire more help!