TownePlace Suites Birmingham South

The hotel is updated and clean. The staff was friendly. The bed was not comfortable. We were not able to get hot water at the bathroom sink and it took a really long time to get hot water for our shower in the morning and that was with knob all the way on hot. We went to breakfast at 8:30 and there was a very limited selection of food to choose from.

Very clean, friendly staff, but the beds were the firmest I’ve ever tried to sleep on. Very uncomfortable. We had 3 in the room and the pullout couch was actually unique flip function and had no mattress. Extremely hard and uncomfortable. This was my first stay at a TownePlace line hotel, so I was unaware of the hard beds in this line. Won’t be staying at one again.

Everything at this hotel was perfect! Staff were very friendly, room was clean and quiet, bed was comfortable. We loved that the fridge was pretty good size-not the tiny mini fridge that is usually in a hotel. Complimentary breakfast had many options. Highly recommend staying here!!

I wasn’t expecting much but this hotel was a lovely little surprise. Everyone at the front desk was warm and welcoming. As a Bonvoy member they set me up in a large corner room, which was clean, modern and comfortable. I understand it’s a recently renovated hotel and that was definitely obvious. Housekeeping was prompt and thorough. The cleaning staff seemed to be right on top of mopping floors and tidying up the lobby. The complimentary breakfast was terrific. I used the fitness center a few times and it was clean and well stocked with towels and new machinery. I also loved that they had hydration stations all over to refill water bottles and a spacious laundry room. The other plus was that there was plenty of parking and the area surrounding the hotel seemed safe with plenty of food and grocery shopping options. Thanks for a great stay!

Upon arriving late evening, we were given Room 208. At the room, we found the door damaged (splintered with holes around the locking mechanism)Going to the clerk, we informed her of our safety concerns as 2 senior females. Being told it was the only room available, we inquired if other Marriot properties were available, but were told no. They told us we could move to another room the next day as there would be some available. We reluctantly spent the night in Room 208. The next morning we cleared from the room, but could not move to a different room as none had been clean. Casey, at the desk, stored our belongings and said we would be assigned a different room as soon as one was available. When we arrived back later evening, Jennifer told us we haad not been given a room and “the only room available” then was Room 208. We expressed concern about that room, but had no option. Upon arriving at the room, the door was ajar and the room had not even been cleaned, We reported this to Jennifer, who promptly got us clean pool towels This room should be properly repaired before it is rented. This is definitely not up to Marriott standards. Casey failed to follow through in assigning a different room and was not helpful except storing our luggage. At least Jennifer did the best she could. Upon complaining to Marriot we discovered this is a “franchise” hotel, and they control rather than Marriot. The manager, Tonya, told Marriot we had not complained or made any report to the desk., which obviously is incorrect.

Things I liked about our stay 1. Location. Very quiet, safe; with plenty of parking. I cannot overstate how much we liked the location. On our way to Charlotte, we'd stayed at a Fairfield in Oxford, AL which did not have adequate parking. So, I don't take this for granted. 2. The building itself looked well managed and clean 3. The desk agent was gracious, acknowledged my Bonvoy status (as is the process, but sometimes not executed), offered us water 4. The room was on the highest floor as requested in my profile 5. The breakfast area was spacious, and the food choices were more than adequate Well done!