Kyah Hotel

The location is excellent, convenient, and beautiful, with a great hot tub and delicious food. The staff is exceptionally friendly and helpful. Guests praise the spacious, quiet rooms with comfortable beds and excellent design.

Here's an improved version: "Our experience was quite disappointing. We stayed for only one night, but were charged for two a month later. Initially, when I inquired about extending our stay, there was no issue. However, when I tried to contact them about the overcharge, they did not respond and later refused to issue a refund. It's a shame that such practices exist. Think twice before booking with them."

To be clear, the group I represent never got the chance to stay at the hotel as the management cancelled our booking…… Our group of 10–11 golfers booked accommodation well in advance for a two-night stay from 30 April to 2 May 2025, only to have all our reservations abruptly cancelled by the hotel in favour of a larger group. Despite securing our bookings individually following direct confirmation of availability in January, we were informed on 18 February that the hotel had unilaterally chosen to accommodate another group that wanted to extend their stay. This has left us scrambling to make alternative arrangements, causing significant inconvenience to our group. What makes this even worse is the complete lack of professionalism in how the situation was handled. The hotel initially failed to communicate in writing despite assurances that alternative options would be provided. It was only when I followed up a second time that I finally got a reply which confirmed the decision to cancel our reservation, was a commercial one. The alternative options did little to renew our confidence in the hotel given their stance on prioritising corporate bookings. This level of disregard for confirmed guests is unacceptable and reflects poorly not only on Kyah but also on its reputation within the local tourism and golf community. I have spoken with Blackheath Golf Club and cancelled our planned rounds. We are now looking to book elsewhere. If reliability, ethical service, and professional conduct matter to you, I would recommend looking elsewhere for accommodation in the area.