Novotel Blois Centre Val de Loire

I think I booked a classic room for 4 ppl but when I checked in, it was a standard room for 2 ppl. Anyway, I was there alone so I didnt make any complain. The room is standard and clean. Breakfast serving time is only to 10 am which I missed it.

We stayed at this hotel two nights. Room was very comfortable, bed, pillows and linens all lovely. Staff at reception and bar were extremely friendly and very helpful. We had the small breakfast the first morning which consisted of sitting in the reception area with juice, coffee, yoghurt, breads with jam, honey and chocolate spread. The second morning a complete disaster, we decided to have the complete buffet breakfast, which of course is more expensive. The two coffee machines did not work and it took about 4 members of staff to try and fix one of them which took about 25 minutes. There was no yoghurt left we were told, a small amount of scrambled eggs remained, no bread except sliced bread for toast and only 3 croissants left! Of course we complained and didn’t have to pay! But our point is that no matter what time you arrive for breakfast be it 7.30 or 9. 30 you should have equal choice of items as it costs the same! I hope this bio gel takes this onboard!

Visiting Bloise for the very first time from Australia I was excited to visit. I have to complement the staff on a very well maintained, clean, beautiful food and above all exceptional customer service. It was actually the actions of one of the receptionist staff that inspired me to write a review. Late one evening with no one in sight I observed her cleaning the reception, wiping doors, under ledges that were hidden from view. Her name was Marion and she demonstrated her commitment Novotel’s values, specifically ‘Integrity’!!! Integrity to me is how you behave when no one is watching!! Novotel is very lucky to have such professional staff, that exhibit such behaviours. Very inspiring!

We stayed here for a few nights during very hot weather and were grateful for the air conditioning in the rooms and for the swimming pool which was small but a perfect temperature to cool off in. The hotel is just on the edge of town, a very pleasant 15 minute walk to the centre and if the climb back up the hill is a challenge there is a free. ‘Navette’ bus that does a circuit of the city centre and stops just outside the hotel. All the staff were very friendly and helpful, from the reception staff to the bar staff and the cleaning team. We always got a smile and a ‘Bonjour’ I’d love to be able to give a higher score as I did like the hotel but there were a few issues. Firstly the mattress was made of foam and very squishy so we didn’t sleep well at all. Secondly, breakfast was a bit of a stressful experience- the buffet area is too small and poorly laid out so guests are falling over each other trying to get to the food and it’s a bit of a bun fight. The breakfast room itself is hot and noisy but you do have the option of taking your breakfast out to the garden which we did each morning as it was a much calmer place to eat and to start the day. Finally, on a couple of occasions we came back to the room at about 3pm to find it had still not been cleaned so we had to ask for clean towels etc. this is no criticism of the cleaning staff as they were working flat out but they obviously need to employ more cleaners to manage all the rooms.