Sittingbourne Kent

Excellent stay in a well situated hotel. Food great had the meal deal. Fish and chips and full English breakfast in morning. Clean and comfortable hotel. Bed very comfortable and a great nights sleep. Very easy and spacious car park. Security good. Very friendly staff willing to help.

I’m a HGV driver and unfortunately my vehicle had broken down and couldn’t be fixed. My vehicle eventually got recovered into a safe place at 10pm which meant I needed a hotel. I booked the Premier Inn in Sittingbourne last minute and checked in at 11pm. The gentleman at the front desk was very friendly and let me borrow a plug so I could charge my mobile phone. After grabbing a late meal I eventually got to bed at midnight and had started work at 5:30am that day so a comfy bed was very much needed. I had a lovely sleep until I was rudely awakened by a member of staff letting themselves into my room at 8am without even knocking on the door. When I spoke to the members of staff at the front desk about this, they had told me that someone had handed my room key in the drop box so they thought I’d checked out. This obviously was a lie as of course I had the room key in my hand. Unacceptable reason given in my opinion and a decent nights sleep cut short.

The room was tierd with lights that didnt work the heating was inaficiant seen as it was -3 the room was freezing most of the time i couldnt raise my concerns as there was never any staff around. The bathroom wall had blood staims on it and was not the cleanest the room was overall poor and my stay was not comfortable atall would not return to this hotel.

The is cleaned ,we stayed as family and bed are all set up nice and cleaned, Front desk receptionist are amazing helpful and very friendly. Lea is absolutely amazing very helpful in anyway. I would definitely stayed here again. Thank you for having us.

We had travelled from Hartlepool down to visit family before Christmas. When we arrived we were greeted by Alison at the check in desk and she was very welcoming and helpful. She checked us in with no problems or waiting around, which after such a long journey we were grateful for.

Kate the receptionist is very nice and always helpful with it not being very good for phone signal! Lovely woman!😀 stayed here a few times and she has always been polite, professional and thoughtful! She always helps with WiFi for me and the lads that stay here when working away!😀