Sittingbourne Kent

The staff were very helpful and friendly, and the room was clean with a comfortable mattress, but oh so spartan! One glass cup per person had to serve as a tea or coffee cup as well as a mouth rinsing vessel. Only one hand towel and one bath towel for a two person booking. No toiletries save soap nailed to the wall of the bathroom. On the plus side, coffee and tea bags were readily available from reception.

Not sure where to start, our stay was amazing from start to finish. The receptionist (Christine) was amazing with a big smile on her face from the time we walked through the doors, and her customer service was over and beyond her job description, where she ensured that we was happy and checked in without any disruptions. Even when we could not work the heating in our room, she personally came up and sorted this out. After checking in my sister and I actually spoke about how she was and said, 'it is people like her that are best at welcoming guest, as it starts your break off on a positive note'. We also had the pleasure of meeting a manager (Emma) who was also amazing, and ensured that when we checked out, it was without a hitch, so we was able to catch our train on time (as it was really hard to book a taxi), but she was fantastic and we made it to the train station with time to spare. The room was comfortable, clean and we slept really well. Lovely peaceful relaxing hotel, and we will definitely be back... The next time we will book the breakfast. Thank you so all the staff that we met throughout our time as they all seemed friendly and professional.

Excellent stay in a well situated hotel. Food great had the meal deal. Fish and chips and full English breakfast in morning. Clean and comfortable hotel. Bed very comfortable and a great nights sleep. Very easy and spacious car park. Security good. Very friendly staff willing to help.

I’m a HGV driver and unfortunately my vehicle had broken down and couldn’t be fixed. My vehicle eventually got recovered into a safe place at 10pm which meant I needed a hotel. I booked the Premier Inn in Sittingbourne last minute and checked in at 11pm. The gentleman at the front desk was very friendly and let me borrow a plug so I could charge my mobile phone. After grabbing a late meal I eventually got to bed at midnight and had started work at 5:30am that day so a comfy bed was very much needed. I had a lovely sleep until I was rudely awakened by a member of staff letting themselves into my room at 8am without even knocking on the door. When I spoke to the members of staff at the front desk about this, they had told me that someone had handed my room key in the drop box so they thought I’d checked out. This obviously was a lie as of course I had the room key in my hand. Unacceptable reason given in my opinion and a decent nights sleep cut short.

The room was tierd with lights that didnt work the heating was inaficiant seen as it was -3 the room was freezing most of the time i couldnt raise my concerns as there was never any staff around. The bathroom wall had blood staims on it and was not the cleanest the room was overall poor and my stay was not comfortable atall would not return to this hotel.

The is cleaned ,we stayed as family and bed are all set up nice and cleaned, Front desk receptionist are amazing helpful and very friendly. Lea is absolutely amazing very helpful in anyway. I would definitely stayed here again. Thank you for having us.