Fox & the Firefly Cottages

Guests appreciate the attentive and friendly staff, beautiful riverside location, and excellent amenities, including Internet and outdoor facilities. However, no specific disadvantages were mentioned.

I went on a trip to Bohol with friends and had one of my friends (who is Filipino) try to call and make a reservation for three people to paddle board on the Loboc River with this company. When making the reservation, she asked the worker on the phone if she should send the money (P4,950) to the number she had called, and the worker said yes. The worker also said my friend needed to send the money quickly to confirm the reservation and secure spots for paddle boarding, so she trusted her word and sent money via gcash to the number the worker told her to. The number showed as unregistered, but she sent it anyway, since it was what the woman had told her to do and she expressed a sense of urgency to confirm the reservation. Only after she sent the money did the worker then send different payment information, asking her to send the money to a different number. Apparently, the number she first gave was the account number of the owner. When she told the worker she had already sent it to the number she was initially told to send the money to, the worker contacted the owner about the problem/miscommunication and the owner refused to verify her gcash account in order to receive the P4,950 sent, and said we would need to send P4,950 again to a different number. There was no way we could get the first P4,950 we sent back, and the owner basically pocketed P4,950 for a service that was never provided. The mistake was on the part of the worker who gave the wrong payment information, and instead of taking responsibility for that mistake, the owner asked us shoulder the cost of the mistake and pay twice (while she maintained access to the money that was initially sent since all she had to do was verify her account with gcash). Throughout the process of trying to talk to the worker and get our money back or receive the service we paid for, we were first told the owner was in the US, and were later told the owner was in Europe. The story kept changing, and this business seemed both dishonest and unwilling to absorb the cost of their own mistake. In the end, we were denied our reservation and we chose to use a different company for paddle boarding and found one that cost only P600 per person for a total of P1800 (instead of the P4950 this company was charging).